Scheduling Coordinator

Scheduling CoordinatorA leading utility provider is hiring a Scheduling Coordinator to support field operations and customer communications for scheduled electrical work. This role serves as the frontline liaison for customer interactions—fielding inquiries, setting appointments, and supporting job schedulers with daily administrative and project coordination tasks.Key ***** Serve as the first point of contact for incoming customer calls and emails Address customer concerns when possible or delegate to appropriate internal teams Maintain a detailed log of customer interactions and provide weekly reporting Proactively contact customers during the scheduling process to provide clear instructions on pre-job requirements (e.g., inspections, account setup, physical prep work) Schedule appointments, send confirmations and reminders, and create IVR (interactive voice response) appointments Support schedulers in work packet creation, job card processing, and WO (Work Order) closeout Assist in clearing job holds once verified Schedule temporary disconnects Investigate property damage claims and schedule work when PPL liability is confirmed***** Strong verbal and written communication skills Customer service or scheduling experience preferred Ability to multitask and manage administrative details in a high-volume environment Proficiency with scheduling systems or MS Office toolsAllied Resources complies with all Equal Employment Opportunity (EEO) affirmative action laws and regulations. Allied Resources does not discriminate on the basis of age, race, religion, color, sex, national origin, marital status, genetic information, sexual orientation, gender identity and expression, disability, veteran status or other status protected by law.

Created: 2025-09-24