Theater Floor Staff

Floor staff team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Floor staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Team members employees must act as a representative of Regal in a way that is consistent with our mission statement and policies. Handling of emergency situations when called upon to do so Box Office Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers' checks, gift cards and redeemed discount tickets, passes and coupons Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX). Promoting the Regal Crown Club program Ensuring tickets are sold in accordance with the MPAA rating system and company policy Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers' checks, gift cards and redeemed coupons as well as concession stock inventory. Promoting the Regal Crown Club program Operating, preparing and cleaning of all concession related equipment Complying with all local, state and federal food safety laws. Ensure required alcohol certification and training are current where applicable. If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws. Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination. Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums. Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums Monitoring the cleanliness and operation of theatre vending equipment 49 per hour Additionally, all team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University. Language Ability: Identify problems, gather relevant data and note possible causes of problems. Personal Skills: Possess excellent communication skills with customers, co-workers and management. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Created: 2025-09-24