Call Center Specialist, Full Time (Remote position)

Apply now, read the job details by scrolling down Double check you have the necessary skills before sending an application. At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients. The role of the Quality Assurance Agent is to ensure clients are satisfied throughout the customer journey, respond to cancellation requests, deescalate clients calls, offer creative solutions and concessions to retain clients and partner with other departments to improve internal processes and the client experience. The ideal candidate will provide exceptional customer service and support and incredibly thorough to help the company maintain the highest quality standards. _We're all about that in-person vibe—this role is 100% on-site! At Tax Rise, Inc., We offer our team members competitive hourly pay and the opportunity to earn a monthly bonus based on individual productivity, with even greater earning potential for those who are highly motivated, organized, and love exceeding goals. * *00 per hour (full-time, 40 hours per week) * *Monthly Bonus: *Average bonus potential of $500 - $1,000 Utilize persuasive communication techniques to address customers' issues and resolve complaints effectively. * Collaborate with other departments, such as sales or customer service, to ensure a seamless resolution process. * Properly document notes and all client interactions in the company's ticketing and CRM system. * 2+ years previous experience in customer service * Excellent data collection and analysis skills * High school diploma or general education degree (GED); and 1-2 years of related experience and/or training; or equivalent from two-year college or technical school and 1-year related experience and/or training; Medical, Dental, and Vision Insurance (starting after 60 days) * Paid Time Off (Vacation, Sick Days, Company Holidays) * 401(k) retirement plan with company match * Access to our on-site gym and gaming lounge * At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation. Join us and be part of a team that's reshaping the future of tax resolution. *We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law. TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. 00 per hour Dental insurance * Health insurance * Life insurance *

Created: 2025-09-24