Associate Director of Sales

OverviewAssociate Director of Sales (ADOS) is responsible for supporting and assisting the Sales and Marketing team in achieving the Community’s occupancy and revenue goals. Responsibilities include assisting with the community’s sales and marketing database (CRM), maintaining appropriate sales collateral, supporting on-site sales and marketing events, and coordinating resident move-in administrative activities. Under the supervision of the Director of Sales (DOS), Director of Sales and Marketing (DSM), or Sales Specialist (SS), the ADOS may advance leads through the sales process, including callouts, call-ins, and presentations with internal customers.ResponsibilitiesAssist the Sales and Marketing team in maintaining proficiency in the customer relationship management (CRM) lead tracking system.Support the Sales and Marketing team by maintaining current prospect records in the CRM lead tracking system.Support the Executive Director (ED), DSM, and DOS in building trusting relationships with prospects by understanding Sunrise products and how Sunrise can meet customer needs.Assist the ED, DSM, and DOS by ensuring model suites/apartments are well maintained and presentable.Support the ED, DSM, and DOS in setting, tracking, and accomplishing sales goals in a timely manner.Demonstrate effective telephone skills to generate qualified leads and appointments.Prepare the resident’s Administrative File according to Sunrise and state/province regulatory requirements where applicable.Manage the move-in process as outlined in the Resident Move-In Checklist.Meet with the resident and/or family on Move-In Day to review the Move-In Packet and explain all information.Coordinate and facilitate the Resident Assessment with the Resident Care Director (RCD) and Assisted Living Coordinator (ALC)/Reminiscence Coordinator (RC).Ensure all Sunrise and required state/province forms are completed by the resident and/or family on or before move-in date.Schedule the Resident Agreement Signing on Move-In day and review the welcome packet with the resident and family.Orientate the resident and family to the community, present the room, and explain telephone and emergency procedures and other services (hair care/salon, transportation, activities, etc.).Arrange lunch or dinner for the resident and family on Move-In day where appropriate.Ensure the suite/apartment is ready for Move-In using the Suite Readiness Checklist and communicate readiness needs with the Maintenance Coordinator.Maintain ongoing dialogue with the resident and/or family from Move-In planning through transition to ensure a smooth experience and identify itiate communication with the resident’s physician and/or family to ensure completion and delivery of required forms.Assist residents and families in connecting with the community through engagement and social activities.Maintain the confidentiality of resident information at all times.Support Sunrise Founders Club ensuring benefits are received by the resident and/or family as applicable for new communities.Partner with the team to ensure compliance with occupational health and safety regulations and promote risk management programs.Follow safety procedures including PPE, fire safety, SDS, and lockout/tagout as applicable.Participate as a team member and work toward shared goals; demonstrate the Team Member Credo in daily interactions; contribute to engagement programs.Attend regular meetings (Town Hall, Department Team, Cross Over) as directed; support sales events and training requirements as applicable.Perform other duties as assigned.Experience and QualificationsOne (1) year of experience in a sales support role or two (2) years of experience as a Sunrise Team Member.Previous customer service or sales experience.Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel), and Sunrise applications with the ability to learn new applications. #J-18808-Ljbffr

Created: 2025-09-24