Student Accounts Coordinator (Remote)

OverviewThe Student Accounts Coordinator position is a full-time employment opportunity reporting to the Student Accounts Manager. The Student Accounts Coordinator is expected to assist the Student Accounts Manager in monitoring, reviewing, and improving the business activities of the department.The Student Accounts Coordinator will oversee the accuracy of completed stipend calculations and report on individual staff performance. The Student Accounts Coordinator will support the Student Accounts personnel with required tasks and development through training and guidance of department processes and procedures.Duties & ResponsibilitiesDetailed student account analysis and award year reconciliation at increased productivity levelsCounsel students on the document intake, awarding, disbursement and withdrawal processesGuide and counsel students to complete the appropriate forms by providing the information they need to fully complete their student financing process in a timely mannerMaintain a working knowledge of Federal, State and Institutional Policies governing Title IV student aid programsCounsel students and taking payment plans/audit payment plans reviewsReview students that have been out less than 60 days and work with student to review Post Withdrawal Disbursement and R2T4 processReview and complete Regent tasks and review documents to ensure students are Ready to PackageRespond to inquiries regarding student accounts, monitor student accounts and conduct quality assurance reviewsAssist in the resolution of escalated student issues and dispute resolutionCollaborate cross-departmentally to ensure proper communication to students regarding the University/'s financial policies related to the corporate payment option(s)Advise on the student/'s rights and responsibilities regarding their financial obligations to the UniversityMonitor compliance of financial policies related to the student/'s payment option(s) through the University/'s system of record; Prepare, review, and resolve issues represented on reports including student account aging and assigned activitiesCounsel on re-entry policies and procedures and facilitate student efforts to re-enterMonitor and collect any balances incurred throughout the progression of the student lifecycleEstablish and maintain key partnerships by collaborating with Enrollment Services, Student Services, Accounting, Collections, and Strategic Partnerships to communicate student needs and identify issues for resolutionWorks collaboratively with other teams to ensure students receive proper supportResponsible for establishing effective strategies in accordance with our policies that assist students in resolving outstanding account balancesResponsible for addressing applicable invoicing inquiries by students and employers that provide tuition assistanceReconciles accounts to ensure that outstanding invoices have been submitted to the student and/or employerActs as focal point for student requests of specialized invoicing and developing of processes and proceduresReviews accounts to track funds received, invoiced amounts, and remaining amounts still needed for future invoicingResearches and understands corporate account policies and procedures with respect to billing processesCoordinate student ledger activities with other departmentsMonitors student accounts through regular billing and payment processesScheduling agency payments as neededReviews Letter of Credits/Vouchers/Course Approvals for accuracyReview the National Student Loan Database System (NSLDS), Common Originations and Disbursement System help (COD), and Central Processing System (CPS) to help determine current student eligibilityThird party reconciliationOversee the accuracy and completeness of required departmental User Acceptance Testing (UAT) for any system updatesReview and compare R2T4 calculation results for completenessPrepare invoices for students and third-party agenciesAd hoc reporting and work group participation as neededParticipate in workgroup discussions with other departments to communicate student needs and identify issues for resolutionMultitasks various aspects of the position while being able to prioritize daily workload in order to achieve account resolution goals as well as provide quality customer serviceWorks off an assigned set of accounts and will be measured on several performance goalsResponsible for resolving accounts receivable balances on student accounts and communicating with students on collection efforts if applicablePrepare, review, and take appropriate action on reports such as account aging, student activities, etc.Other duties as assignedKnowledge, Skills, and AbilitiesAttention to detail and strong mathematical and critical thinking skills are requiredMust possess outstanding organizational and time management skillsMust be able to multitask and prioritize responsibilities accurately in a high-volume environmentMust participate as an active member of the institution/'s Student Accounts Coordinator team and ensure active communication and cohesive working relationships with all other departmentsStrong interpersonal, written, and verbal communication skills. Must be able to articulate detailed financial information over the phone.Demonstrated customer service experience necessaryMust be proficient in Microsoft Office, Excel, and OutlookMinimum QualificationsBachelor/'s degree or equivalent advanced learning attained through experience required.Up to 1 year of relevant work experience may be required.Higher education finance-related experience requiredPreferred QualificationsFamiliarity with Title IV federal regulations a plusExperience with student information systems preferredOutstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!The University of Arizona has been recognized for our innovative work-life programs.Rate of Pay: $20.33 - $25.41Compensation Type: Hourly at 1.0 full-time equivalence (FTE)Grade: 5Compensation Guidance:The Rate of Pay Field represents the University of Arizona’s good faith and reasonable estimate of the range of possible compensation at the time of posting.The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate’s work experience, education/training, key skills, and internal equity.The Grade Range represents a full range of career compensation growth over time in this position and grade. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide (and our Total Rewards Calculator (grade range for this position is $20.33 - $25.41. Each unit typically sets starting pay between the minimum and midpoint upon hire as reflected in the Rate of Pay field above.Special Instructions to Applicant: The application window is anticipated to close 09/27/2025 (midnight).Career Stream and Level: PC1Job Family: Financial Aid Professional IJob Function: Student Financial AdvisingNotice of Availability of the Annual Security and Fire Safety Report :In compliance with the Jeanne Clery Campus Safety Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University/'s campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. Paper copies of the Reports can be obtained by contacting the University Compliance Office.For more information regarding this position, please contact us . #J-18808-Ljbffr

Created: 2025-09-24