Senior Customer Success Manager - Emerging Enterprise -...

Senior Customer Success Manager - Emerging EnterpriseArlington, VA; Boston, MA; Charlotte, NC; Philadelphia, PA; Remote - East; Remote - NortheastAmplitude is the leading digital analytics platform that helps companies unlock the power of their products. Over 4,300 customers, including Atlassian, NBCUniversal, Under Armour, Square, and Jersey Mike’s, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth. Amplitude is the best-in-class analytics solution for product, data, and marketing teams, ranked #1 in multiple categories in G2’s Summer 2025 Report. Learn how to optimize your digital products and business at .As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.Amplitude’s Commitment to Diversity Equity & Inclusion (DEI):Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.About The Role & TeamThis position will support Amplitude customers in the east and central regions of the United States. We are open to candidates located in EST or CST time zones.The Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. As a Senior Customer Success Manager, Emerging Enterprise for our east region, you are responsible for making sure that our enterprise customers are successful in achieving their product goals. As a dedicated resource on a portfolio of Enterprise accounts in North America you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude’s Customer Success strategy.You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.As a Senior Customer Success Manager, Emerging Enterprise, you will:Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansionsIdentify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOsPlan and deliver value-based business reviews with customer executivesRegularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from AmplitudeDevelop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with AmplitudeProject-manage the customer journey using internal and external resources as neededPartner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insightsLeverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insightsYou/'ll be a great addition to the team if you have:Proven ability to program-manage software adoption within sophisticated Enterprise organizations: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growthA customer-focused mentality, along with passion and curiosity for our customers’ businesses and is needed to get to better business outcomesTechnical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for enterprise organizations)At a minimum, you need to have:4+ years of prior experience in a Customer Success / Account Management role2+ years working with mid-market SaaS customersExperience handling approximately 30-40 customers with a book value of $6-8mmWho We AreThe Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.The Product: Amplitude is a digital analytics platform—we help companies capture data they can trust, uncover clear insights about customer behavior, and take faster action. This empowers teams to build better product experiences that drive business growth. We’re super proud of what we’ve built and continue to expand: a platform that empowers companies to thrive in the digital era.Some of our benefit programs include:Excellent Medical, Dental and Vision insurance coverages, with 100% employer-paid premiums for employee Medical, Dental, Vision on select plansFlexible time off, paid holidays, and moreGenerous stipends to spend on what matters most to you, whether that’s wellness (monthly), commuter transit/parking (monthly), learning and development (quarterly), home office equipment (annual), and much moreExcellent Parental benefits including: 12-20 weeks of Paid Parental Leave, Carrot Fertility Benefits/Adoption/Surrogacy support, Back-up Child Care supportMental health and wellness benefits including no cost employee access to Modern Health coaching & therapy Sessions and high quality physician office experience via One Medical membership (select U.S. locations only)We/'re focused on growth. Check us out in Deloitte’s 2023 Technology Fast 500We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise companies in the world.We invest in our people. We offer mentorship programs, management training, and wellness initiatives.We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off.We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL.We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. Nom nom.Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.Staying Safe - Protect Yourself From Recruitment Fraud. We are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @ email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions. #J-18808-Ljbffr

Created: 2025-09-24