Director of Care Operations

OverviewJoin to apply for the Director of Care Operations role at Pair Team.As the Director of Care Operations at Pair Team, you will play a critical role in leading daily management of Pair Team's most prominent program. You'll ensure operational excellence, payer alignment, and scalable care delivery while working on mission-critical programs that help fuel the future direction of the company. This is a fully remote position reporting up to the VP of Field Operations.About Pair TeamAt Pair Team, we/'re an innovative, mission-driven company reimagining how Medicaid serves the most underserved populations. As a tech-enabled medical group, we deliver whole-person care—clinical, behavioral, and social—by partnering with organizations deeply connected to the communities we serve. We/'re building a powerful care management platform that leverages AI and automation to scale meaningful, human-centered care. Our work is driven by top talent across clinical care, technology, product, and operations—working together to improve access and outcomes for all our patients. We/'re one of the largest Enhanced Care Management providers in California and are on track to build the nation/'s largest clinically integrated network supporting high-need Medicaid members. Our model has demonstrated real impact, including a 58% reduction in emergency department visits and a 29% reduction in hospital admissions. At Pair Team, we/'re not just delivering care—we/'re building the future of a more equitable, community-rooted Medicaid system.We/'re building a powerful care management platform that leverages AI and automation to scale meaningful, human-centered care. Our work is driven by top talent across clinical care, technology, product, and operations—working together to improve access and outcomes for all our patients.What You'll DoOversee the day-to-day operations of our Enhanced Care Management (ECM) program to ensure delivery targets are consistently achievedGrow and manage a large, multi-disciplinary care operations team, which includes case managers, nurses and behavioral health providersManage the P&L, including unit economics, for your service lineDesign and optimize workflows, processes, and staffing models to balance scalability, growth, and patient experienceCollaborate with thought partners in product, clinical, finance and growth to ensure operational readiness for new initiativesIntroduce and operationalize performance metrics to drive accountability in alignment with organizational prioritiesLead change management efforts as they arise; which include but aren/'t limited to: reorganizations, KPI rollouts, growth initiatives, etc.What You'll Need8+ years of experience in operations with at least 5+ years of experience leading large-scale, clinical/clinical adjacent teamsExperience with managing a P&L, including unit economicsWell versed in driving key performance metrics, building a high-performing team, and change managementA track record of success in Medicaid or value-based care settings and a strong understanding of their regulatory requirementsOwnership mindset – own driving results for the mission, business, and customer experienceStrong collaboration skills with thought partners from product, clinical and finance teamsStrong desire to work in an early stage startup environment that is fast paced, complex, and has minimal barriers to make decisions (no "red tape")Passion for helping individuals experiencing complex chronic needs such as homelessness, severe mental illness, and substance use disorderBonus points for additional experience in ECM, scaling field-based care delivery models, introducing new performance frameworks, and/or coaching managers through transitionsOur ValuesLead with integrity: We keep our commitments and take responsibility for our actions. We are dependable and choose authenticity over perfection.Embrace challenges: We leave our egos at the door and step forward into discomfort instead of back into safety. We help each other to learn and provide feedback using candor and kindness.Break through walls: We go the extra mile for our patients, partners and one another, and we run toward hard things. We are resilient in our push for consistent improvement and challenge the status quo.Act beyond yourself: We build each other up and respect boundaries. We seek first to understand and assume positive intent.Care comes first: We hold ourselves to the highest standards for our patients. We are relentless in the pursuit of our mission, and ensure that we are taking care of ourselves in order to care for others.Because We Value YouCompetitive salary: $175,000 - $200,000Equity compensation packageFlexible vacation policy – take the time you need to rechargeComprehensive medical, dental, and vision coverage401(k) through Guideline100% company-sponsored short and long-term disability and life insuranceSubsidized backup childcare and caregiver supports through WellthyWork entirely from the comfort of your own homeMonthly $100 work from home expense stipendWe provide the equipment needed for the roleOpportunity for rapid career progression with plenty of room for personal growth!Pair Team is an Equal Opportunity Employer. At Pair Team, we value diversity and strive to provide an inclusive environment for all applicants and employees. All applicants will be considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, marital status, age, disability, political affiliation, military service, genetic information, or any other characteristic covered by federal, state, or local law. Pair Team participates in E-Verify to verify employment eligibility for new hires. Any offer of employment at Pair Team is conditioned upon passing a pre-employment background check. Following a conditional job offer, candidates will undergo comprehensive employment background checks, including; criminal history, reference checks, and driving records if a role requires vehicle use. We do not conduct any TA business outside of our @ emails. If you/'re ever concerned about spam or fraudulent activity, please reach out to . Note: Please be aware that while we sincerely appreciate your interest, due to the high volume of requests, we/'re unable to respond to general position inquiries via email. To apply for a position with us, please submit your application for the role you are interested in. Our team regularly reviews applications and will reach out to candidates whose qualifications align with our current openings listed below. Thank you!Seniority levelDirectorEmployment typeFull-timeJob functionHealth Care ProviderIndustries: Technology, Information and InternetReferrals increase your chances of interviewing at Pair Team by 2xGet notified about new Director of Care jobs in San Francisco, CA.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-24