Senior Director - Commerce Partner Success (USA - 100% ...

OverviewSenior Director - Commerce Partner Success (USA - 100% remote)As HTS continues to expand its reach as a leading travel technology company, we are looking for a Senior Director of Partner Success to lead the commerce partner strategy, onboarding, and growth for our travel commerce platform. This leader will be responsible for ensuring the long-term success of our B2B partners across travel verticals, including flights, hotels, and cars, enabling them to drive meaningful revenue and enhance traveler experiences. You will sit at the intersection of partner growth, product enablement, and operations, building the team, infrastructure, and processes that ensure our partners are set up for scale from day one. This is a highly cross-functional leadership role that will shape how HTS scales its B2B travel commerce business globally, working closely with Product, Engineering, Commercial, Operations, and Support pensation Range: $300K - $500K. Location: USA – 100% remote.What Would Your Day-to-day Look LikePartner Success Strategy: Define and execute the Partner Success strategy for HTS Commerce, from onboarding to sustained growth, focused on maximizing partner satisfaction, driving adoption of additional travel products, and increasing overall revenue performance.Team Leadership: Build and lead a high-performing team of Partner Success Managers and integration specialists responsible for partner onboarding, product enablement, and day-to-day partner growth.Partner Enablement: Develop scalable onboarding and launch frameworks to accelerate time-to-value for new partners and ensure ongoing alignment with partner goals, success metrics, and commercial outcomes.Strategic Account Management: Serve as a senior point of escalation and strategic thought partner to top-tier partners, helping them fully leverage our travel commerce platform to drive retention and revenue.Cross-Functional Collaboration: Work closely with Product and Engineering teams to prioritize and deliver partner needs. Collaborate with Sales, Legal, and Finance to structure and support complex partner relationships.Data-Driven Insights: Leverage analytical tools and data to monitor product performance, assess customer feedback, and make data-backed decisions to optimize product offerings.An Ideal Candidate HasStrong interpersonal and communication skills to engage with stakeholders at all levels.Proven ability to manage and grow strategic partnerships.Excellent analytical skills with experience in data-driven decision-making.Creativity and strategic thinking to identify new opportunities in the commerce and travel spaces.Experience building and managing high-performing teams, with a focus on coaching, development, and execution.Experience working in the travel industry, especially with airlines or travel platforms, is a strong plus.Perks And Benefits Of Working With UsWell-funded and proven startup with large ambitions, competitive salary and the upsides of pre-IPO equity packages.Unlimited PTO.Carrot Cash travel stipend.Access to co-working space on demand through FlexDesk AND Work-from-home stipend.Very generous parental leave, above industry standards.Entrepreneurial culture with open communication with management and company leadership.Small, dynamic teams with massive impact.100% employer paid Medical, Dental and Vision coverage for employees.Access to Disability & Life insurance, Health Reimbursement Account (HRA), DCA/FSA and 401k plan.More About HopperAt Hopper, we are on a mission to become the leading travel platform globally – powering Hopper’s mobile app, website and our B2B business, HTS (Hopper Technology Solutions). By leveraging data and machine learning, Hopper combines its travel agency offering with fintech products to bring transparency, flexibility and savings to travelers. HTS connects travel providers with Hopper’s fintech and travel inventory through partnerships with brands such as Capital One Travel, Air Canada, Nubank, and others. #J-18808-Ljbffr

Created: 2025-09-24