Vice President, Design Services

OverviewJoin to apply for the Vice President, Design Services role at Crate and Barrel.We inspire purpose-filled living that brings beauty and quality to the modern home. Together, we achieve. Associates across our business drive results, innovate, and inspire. Drawn together by our shared values and passion for our customers and our brands, we deliver home furnishings that are expertly designed, responsibly sourced, and bring timeless style and function to people’s homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making—and our story is still unfolding.We’re here for it. We think you should be too. We’re looking for a driven professional with an inclusive mindset to join our team as Vice President, Design Services.The Vice President of Design Services will provide leadership, vision, and oversight to define & execute Design Services programs and development. This role is responsible for driving cross-functional strategic initiatives for Design Services that align retail, product, and technology into a seamless, client-centric experience across both in-store and digital channels to drive loyalty, conversion, and category growth across all channels.This position is based at our Corporate Headquarters in Northbrook, Illinois.A day in the life as Vice President, Design Services…Develop and implement a robust design services strategy aligned with overall business objectives, incorporating store and virtual customersLead cross functional partners in creating inspiring selling tools, consistent standards for design presentation and sales aids, innovative technology and tools, and post purchase supportCollaborate with cross-functional teams, including stores, customer care, finance, marketing, and technology, to enhance customer acquisition, transform processes, implement new initiatives, and roll out comprehensive training to ensure consistency and effectivenessDevelop scorecards and track key metrics to measure and report on design services performance and ROI, including metrics related to customer outreach, appointments, in-homes, virtual visits, utilization of systems, and purchasesStay up to date with evolving services, online media and technology trends, and explore new and effective products or enhancements that will improve customer experience and generate revenue and profitsProvide insights and recommendations as you partner with key stakeholders to identify short-term solves, bridge strategies, and create long-term vision and innovationLaunch new service offerings, coordinate cross-functional initiatives, and lead governance (CBH SteerCo) to align Design Services with broader strategiesProactively collaborate with supply chain, merchandising, and vendor partners to understand and strategically influence product lead times, ensuring design projects can be executed efficiently and client expectations are managed effectivelyWhat you’ll bring to the table…Demonstrated experience leading or significantly influencing a merchandising department, understanding product lifecycle, assortment planning, and vendor relationshipsStrong understanding of CRM systems and their application to enhance relationships and salesFamiliarity with performance metrics and analytics in a retail or service-oriented businessAbility to inspire and guide a team towards a shared visionCapable of translating broad strategies into actionable plans and measurable outcomesA natural connector who builds strong relationships and can effectively influence cross-functional partnersProven ability to thrive in a dynamic, fast-paced and at times ambiguous environmentProven ability to foster an environment where all team members feel valued, heard, and empowered to contribute their best workDemonstrated professional maturity, sound judgment, and the ability to navigate complex business challenges with poise and integrityWe’d love to hear from you if you have…Bachelor's degree; advanced degree or certifications (MBA, PMP, Systems Design, or similar) are a plus10+ years of progressive experience leading merchandising and/or design services, preferrably within the retail and/or home furnishings industry5+ years of experience in a senior leadership role, managing and developing a team of professionalsDemonstrated experience in developing and implementing strategic initiatives that have driven tangible business results (e.g., increased conversion, improved client satisfaction, successful new service launches)Proven track record of leading organizational change, process improvement, and technology adoptionExperience with omni-channel retail environments and clienteling strategiesMinimum Starting Rate:$225,000.00 AnnuallyUp to:$275,000.00 AnnuallyPay ranges will be adjusted upward as needed to comply with applicable state and local law. In addition to your salary, based on your role, associates may be eligible for other compensation including bonuses, sales incentives, and long term incentives.Seniority levelExecutiveEmployment typeFull-timeJob functionProduct Management and MarketingIndustriesRetail #J-18808-Ljbffr

Created: 2025-09-24