Field Service Manager

5 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Brightpath Associates LLCOverviewRecruitment Specialist || Talent Acquisition || Compliance AnalystJob DescriptionPosition Type: Full-time salary position which is eligible for bonus based on performance.Job SummaryThe HVAC Field Service Manager is responsible for leading and developing a team of service technicians to achieve operational excellence, high customer satisfaction, and revenue goals. This role involves monitoring performance metrics, providing structured technical training, handling escalated customer concerns, and ensuring the team meets closing targets.Essential FunctionsPerformance Management: Monitor technician KPIs to track productivity, efficiency, and sales performance.Training & Development: Provide on-the-job training to improve technical skills and service quality.Conduct structured, in-person technical training sessions within designated time slots.Team Meetings: Lead and coordinate weekly service meetings to align team goals, share updates, and address challenges.Customer Relations: Handle escalated customer concerns promptly and professionally to ensure high satisfaction and retention.Field Support: Accompany junior technicians on callbacks to guide troubleshooting and resolution processes.Drive the service team to maintain a minimum 75% close rate on all jobs.Education & Experience3–5 years of hands-on HVAC service experience.2–3 years of management or leadership experience in a service environment.2–3 years of Microsoft Office (Word, Excel, Outlook) proficiency.Strong communication skills with the ability to lead and motivate teams.Proven ability to multitask in a fast-paced environment.Ability to work occasional weekends or evenings to help meet operational needs.Requires proficiency in reading, writing, and communicating in EnglishSupervisory ResponsibilitiesThis is a supervisory role that may include overseeing and managing a team or door & Outdoor Environment: This position requires working both indoors and outdoors at retail and other designated locations (farmer's markets, town events). Weather conditions will vary based on the season.Warehouse Environment: This position is based in a warehouse, which serves as a base for many of our operations and includes equipment and material storage areas.Customer settings: This position is based in customer settings and will require work in and out of doors, including in attics, basements, small-confined spaces, and rooftops.Physical DemandsRequires sitting at a desk for long periods of time, performing tasks on a computer, and the ability to move within the office to attend meetings, access equipment, or interact with colleagues.While performing the duties of the job, the employee is regularly required to stand, bend, crawl, or kneel in confined spaces. The employee may be required to lift up to 60 pounds, and must be able to climb ladders, enter crawl spaces, stand on roofs, and move up and down stairs safely.This job may require travel in a personal or company-provided vehicle.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesHVAC and Refrigeration Equipment ManufacturingReferrals increase your chances of interviewing at Brightpath Associates LLC by 2xGet notified about new Service Manager jobs in Boston, MA.Chelmsford, MA $80,000.00-$90,000.00 1 day agoBoston, MA $220,000.00-$270,000.00 2 weeks agoBoston, MA $72,000.00-$115,000.00 3 days agoRandolph, MA $82,700.00-$101,800.00 1 week agoEverett, MA $55,000.00-$75,000.00 3 months agoCambridge, MA $66,094.00-$66,094.00 1 month agoWalpole, MA $92,600.00-$130,000.00 11 hours agoOther job titlesCustomer Support Operations Manager - East CoastSr. Manager - Customer Success D42 FreshworksLexington, MA $70,000.00-$110,000.00 5 days agoIT Service Delivery Manager, Pharma Information Management - Remote, USCustomer Service Team Leader (Front End Support Manager)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-24