Customer Success Engineer

Direct message the job poster from Glocap Tech Overview Customer Solutions / Implementation Specialist About the Company We’re working with a fast-growing, early-stage company that’s modernizing a $12T industry still running on legacy software. Backed by top investors (YC, Accel), the company combines early-stage upside with proven traction: hundreds of paying customers, millions in recurring revenue, profitable, and growing 18x YoY. This is a chance to join a tight-knit, experienced founding team (10+ years building together) solving hard, overlooked technical problems — from real-time data infrastructure to legacy system integrations. About the Role This is not a traditional “implementation” role. Instead of running playbooks and handing off tickets, you’ll sit at the intersection of product, sales, engineering, and customer success — owning customer outcomes end-to-end. You’ll be the face of the company for customers, guiding them from first demo through go-live and beyond, ensuring successful adoption, renewal, and expansion. With 5–8 new customers onboarding every week, you’ll directly accelerate growth and play a critical role in how customers experience the product. This is a high-visibility, high-impact role at the center of a rapidly scaling company. What You’ll Do Own critical customer moments from pre-sales demo to onboarding, implementation, and renewal. Design and execute onboarding plans to shorten sales cycles and accelerate time-to-value. Partner closely with product and engineering to ensure customer needs translate into product improvements. Troubleshoot technical and process challenges — becoming a trusted partner to customers. Act as the internal voice of the customer, driving adoption and expansion. Must Haves 1+ years of experience in a customer-facing role (onboarding, solutions engineering, consulting, etc.). Previous experience at an early-stage startup, top consulting firm, or otherwise elite company. Excited to work in-person in San Francisco, 5 days/week (occasional travel/remote permitted). Nice to Haves Hands-on experience implementing B2B SaaS software. Experience demoing SaaS software to prospective customers. Familiarity with accounting concepts. Semi-technical skills (APIs, SQL, Postman, or similar tools). Exposure to the construction industry. Why Join Be at the center of a company scaling at 18x YoY. High ownership, high visibility, and direct impact on growth. Join a proven, founder-led team backed by YC + Accel. Work on hard, high-value problems in a massive but overlooked industry. #J-18808-Ljbffr

Created: 2025-09-24