Floor Manager

Position Title: Floor Manager Department: Floor Supervisor: Assistant Branch Manager/Branch Manager FLSA: Exempt Position Summary: Responsible for receiving product and ensures that aisles are stocked, labeled, clean and delivered product is packed out, and proper customer service is provided. Essential Functions: * Ensure proper customer service and works to develop relationships with large customers. * Supervises and works alongside Assistant Floor Manager, Floor Supervisors and Stockers to assure that shelves are stocked and merchandise is rotated. * Develops schedules, monitors performance and recommends the proper discipline as appropriate. * Trains employees in job responsibilities and safe operating procedures * Interviews candidates and recommends for hires. * Ensures that employees are performing the proper inspections to meet HACCP regulations as well as conducting periodic HACCP audits. * Reviews inventory for product rotation on a daily basis to prevent shrinkage and damages. * Ensures that shelf pricing is correct and reflects the most recent pricing and market conditions. * Supervises the receiving of products and ensures that the proper paperwork is completed. * Maintains accurate computer inventory levels by having physical inventories performed on a regular basis and adjustments made. * Supervises the ordering of products from vendors on a regular basis to assure we have competitive pricing and minimal shrink due to spoilage and not have too much inventory on hand. * Coordinates that the pallets stored in the racks have the proper block and date tags. * Follows program to maintain the cleanliness of the area by a regular maintenance schedule of scrubbing, and pulling out pallets and cleaning underneath. * Insures that excess inventory not slotted on floor is stacked in overhead racks in close proximity to where it is sold or stored in freezers/refrigerators. * Assures that trash is removed from floor and properly handled. * Makes sure that low stock/out of stock information is communicated to the Inventory Controller after carefully checking the system and rack for product. * Ensures that all signage is correct and that the flyers' prices are reflected on the product. * Coordinates proper merchandising of aisles (logical adjacencies, proper holding power, space allocation) and creatively merchandises and sets up impulse areas for merchandising. * Performs additional duties, responsibilities and projects as assigned. * Performs weekly self audits on the perishable department. * Works different schedules as required. May be required to start before store opening and/or start later in order to close store and prepare for next business day. Other Responsibilities: * Performs other work-related duties as required and assigned. Education, Experience and Skills Required: * Bachelor's Degree, OR * High School Diploma or GED with at least 4 years experience in customer service, OR * Any appropriate combination of education and experience. * Ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. * Ability to effectively present information and respond to questions from managers, clients, and general public * Ability to calculate figures, and amounts such as discounts, interest, proportions, percentages, area, mass and volume. * Effective oral and written communication skills. * High level of interpersonal skills to handle sensitive and confidential situation and documentation. * Commitment to company values and strong customer orientation. * Computer Literacy Physical Requirements: * Lift/Carry Abilities (measured for maximum or average load) * Lift - 50 lbs * Carry strength (50' or less) - 50 lbs * Frequent lift/carry (> 12x/hour) - 50 lbs * Constant lift/carry (> 30x/hr) - 20 lbs * Push/Pull - 500lbs * Physical Aptitudes (rated based on level of skill involved) * Agility/dynamic balance 80-100% * Finger dexterity - 80-100% * Manual dexterity - 80 - 100% * Posture Tolerance (rated based on frequency or time involved) * Stand/walk - constantly * Reach above shoulder level - occasionally * Twist/turn head - constantly * Bend over/stoop - occasionally * Climb steps/ladder - occasionally * Kneel/squat - occasionally Work Environment: * Requires frequent exposure to cold temperatures * Equipment in motion (forklifts, electric pallet jacks, scooters)

Created: 2025-09-24