Distributor Experience Analyst (Alpharetta)

Requirements:3 years in a customer support analytics role in the distribution industryData anlysis experience using excel (pivot tables) to understand inventory patterns, and manage distributor relationshipsExperience supporting distributors with the end-to-end product flowfrom manufacturing through shipping and final deliveryto ensure distributors receive inventory on time and can reliably meet customer demand.Microsoft Excel Responsibilities: Team Overview:Global Distribution Services (GDS) team is based in Alpharetta, GA, and supports their top distributors in the US, Latin America, and the greater Asia-Pacific region, including Australia and New Zealand.Handle $450M in annual sales orders (domestic & international) covering all products in Avanos' portfolio.This team is made up of 10 analysts that provide concierge-level service to top distributors, including order management, continuous improvement initiatives. Distributor Relationship Management:Acts as the main point of contact for distributor/key account inquiries related to weekly orders, pricing, credit, logistics, customs, damages, and shipping.Use for customer relationship management when emails are escalated from the data entry support team.Coordinating and hosting meetings with distributors for ad hoc questions, issues, or changes. Order Management & Issue Resolution:Owns the order management process for key accounts, including troubleshooting EDI (electronic data interchange), handling overages/shortages/damages (OS&D), and resolving logistics concerns. Data Analysis & Reporting:Tracks and analyzes data for key accounts, orders, and historic sales data Identifies areas for improvement and implements solutions to enhance distributor experience.Take historic sales information to forecast and continuously improve partnershipsPreferred: 3+ years experience in SAP systems and processes3+ years experience in SFDC systems and processesCompensation:$45k to $65k per year annual salary. Exact compensation may vary based on several factors, including skills, experience, and education.

Created: 2025-09-24