Communications Coordinator (Chicago)

General SummaryThe Communications Coordinator plays a critical role in keeping Claires store teams informed, engaged, and aligned with corporate initiatives. This role is responsible for developing and delivering clear, consistent, and brand-right communications that drive operational excellence, support key business priorities, and strengthen the connection between corporate leadership and our store-level team members across North America.Essential Duties & Responsibilities1. Strategic Message DevelopmentCraft clear, concise, and on-brand messages that translate corporate priorities into actionable guidance for store teams.Ensure communications reflect Claires tone of voice and inspire engagement from a diverse retail audience.Utilize standardized templates and distribution lists to deliver timely, professional messaging to stores, District Sales Managers, and regional leaders.2. Internal Communication ManagementDevelop and distribute internal newsletters, memos, and announcements to keep teams informed of promotions, policy updates, operational changes, and company news.Maintain a communication calendar to ensure consistent cadence and timely delivery of critical updates.3. Cross-Functional CollaborationPartner closely with Operations, HR, Marketing, Visual Merchandising, and Training to ensure alignment and consistency across all messages.Serve as a liaison between store teams and corporate office, collecting feedback to improve communication effectiveness.Collaborate with internal French translator to ensure Quebec-compliant, bilingual communications are distributed promptly.4. Content Creation & EditingDraft and edit content for internal platforms, including SOPs, training materials, leadership messages, and event announcements.Ensure all content is accurate, clear, visually appealing, and consistent with Claires brand identity.5. Field Communication SupportProvide guidance on best practices for urgent or sensitive issues (e.g., system outages, product recalls, policy changes).Support field leaders in delivering consistent, motivating messaging to store teams.6. Feedback & ReportingCollect and analyze feedback from the field to measure communication reach, clarity, and engagement.Track open rates, engagement, and completion metrics to inform future communication strategies.7. Professional ConductSupport and adhere to all company policies, procedures, and guidelines.Flexibility to work varying days and hours based on business needs.Perform other duties and projects as assigned.Travel to stores as needed to strengthen communication effectiveness and build relationships.Required Knowledge & SkillsAssociate degree in Communications, Business, or related field (Bachelors preferred).2+ years of experience in communications, internal communications, or retail operations.Proven ability to work independently with minimal supervision while collaborating cross-functionally.Strong written and verbal communication skills with a keen eye for detail and brand consistency.Proficiency in Microsoft Office Suite and communication platforms (e.g., Teams, Outlook).Ability to manage multiple projects in a fast-paced, deadline-driven environment.Experience supporting communications for a retail or multi-unit organization strongly preferred.Strong interpersonal skills and ability to connect with diverse audiences.Willingness to travel occasionally for meetings, store visits, or training.

Created: 2025-09-24