Customer Service & Warranty Representative

Customer Service & Warranty RepresentativeREPORTS ***** Customer Service & Warranty Manager JOB ***** Provide effective customer service for all Whiting Door customers utilizing knowledge of company processes and products. WHY WORK FOR WHITING? Whiting Door developed the first practical overhead roll-up door for trucks and trailers in 1953. Today, Whiting remains the world's leading designer and supplier in the industry with a full line of dry freight, insulated and specialty roll-up doors, as well as laminated swing doors. Whiting is also a leading manufacturer of custom laminated panels. We currently operate three facilities across the U.S. as well as having licensed affiliates who manufacture under the Whiting Door name around the globe. Entrepreneurial culture Collaborative team environment Low-cost health insurance, dental, vision, and life insurance 401k with company match Generous paid time off and paid holidays JOB ***** Tasks include but are not limited ***** Receive and respond to customer inquiries into shipments, products and complaints. Conduct investigations into customer issues/problems. Document all instances of customer issues/problems in the NCR system. Report timely feedback to the Customer Service & Warranty Manager regarding issues with product or customer concerns. Authorize and process RMA’s. Address customer issues and ensure effective and long-term problem resolution through corrective actions to support continuous improvement. Process and maintain warranty claims and records. Perform various other duties and activities as required.

Created: 2025-09-25