Administrative Assistant

We’re partnering with awell-established local manufacturerto hire aBusiness Operations Coordinator. This company has a strong culture, a supportive leadership team, and plenty of opportunities for growth. If you’re someone who thrives in a problem-solving role and enjoys working with both customers and internal teams, this is an excellent direct-hire opportunity. What You’ll Do Serve as a main point of contact for customers through phone, email, and live chat—listening, problem solving, and keeping communication professional and friendly. Partner with the remote customer service team to ensure customer tickets and requests are handled quickly and thoroughly. Troubleshoot customer issues such as delayed orders, shipping errors, or missing parts—communicating with carriers and documenting resolutions. Monitor order records for errors, log return numbers in Excel, and track chargeback documentation. Work with the production team to relay quality concerns (e.g., missing hardware, assembly issues). Review new dealer applications, research legitimacy of potential accounts, and escalate as needed. Cross-train with leadership and support administrative or operational needs as required.What We’re Looking For Customer-focused mindset: patience, professionalism, and determination to solve customer's problems Excellent communicator: confident picking up the phone, clear and empathetic with customers, and comfortable working across teams. Problem solver: able to handle issues that aren’t always straightforward, with critical thinking and follow-through. Tech-savvy but trainable: basic Excel and office software skills, with the ability to quickly learn new systems. Adaptable and growth-oriented: open to new challenges, with the ability to see this role as a stepping stone within a growing business. Previous experience in customer service, logistics, shipping, or office administration is helpful but not required. A degree is not necessary.Why Apply Positive culture: supportive team environment with clear communication. Growth opportunity: this role can evolve as you build skills and confidence. Great Schedule: onsite Monday–Thursday (8am–5pm); Fridays (8am–12pm). Impactful work: direct visibility into both customer experience and internal operations.

Created: 2025-09-25