CSM

Are you the 1 in 47,832 Customer Service Managers who sees the AI revolution coming but feels trapped by outdated systems and risk-averse leadership?Were seeking an AI-First Customer Service Manager to be the chief architect of our next-generation customer experience at ourNorth Hollywood headquarters. Your primary ***** build a highly scalable, AI-powered support infrastructure that empowers our team of support specialists to become a high-performing sales force while creating a nearly autonomous support system. Youll own our entire tech stack (Zendesk, Alhena AI), lead 8-9 specialists, and engineer systems that allow our world-class sales team to focus entirely on driving Puffys growth.We back our vision with two things you wont find anywhere * *** a world-class lifestyle and the worlds most advanced AI-native customer operations toolbox.A highly competitive salary of$75,000 - $85,000 + up to 10% performance bonus.Your Toolbox (AI-Native Operations Stack):While other companies are figuring out how to implement basic chatbots, we are rebuilding our entire customer experience engine around advanced AI automation. You will architect strategy in a truly AI-first environment, a competitive advantage few Customer Service Managers in the world will have.Architect the Complete Customer Journey *****You will directly control our entire Customer Service system—Zendesk CRM, Alhena AI chatbot, and the next wave of automation tools you identify and implement. Translate Leading-Edge AI into a World-Class Customer *****Your goal is to make every customer interaction faster, smarter, and more effective. Youll continuously pilot new AI technologies—like voice analysis and sentiment detection—to design automated workflows that resolve customer issues instantly, while engineering flawless AI-to-human handoffs for more complex needs.Champion a Culture of Data-Driven Service *****You will be the source of truth for service quality. Youll build the master dashboard for all CS operations, establish QA frameworks that guarantee a standard of excellence for both AI and human interactions, and deliver weekly performance reports that turn raw data into actionable strategies for improving customer satisfaction.You have a genuineAI-first mindsetYou have 5+ years of customer service or operations management experiencein high-performance e-commerce environments.You have demonstrated ability tolead and develop teams,specifically training agents on new technologies.You are highlyanalytical and data-fluent, comfortable building dashboards and interpreting complex datasets.You have expert-levelZendeskadministration knowledge and hands-onAI chatbottraining experience.You will push the boundaries of your craft and insist on the highest standards.Critical projects require critical 12–24 months, you will have built a nearly autonomous support system that allows our sales team to focus entirely on driving growth. Youll have accelerated your path to leadership while working from our modern North Hollywood headquarters with world-class compensation.If you pass our online assessment, you could be invited to Phase 2 within one business day.

Created: 2025-09-25