Customer Service Representative

About the ***** We're proud to be partnering with one of our long-term clients-an established and reputable organization known for their collaborative culture, employee retention, and customer-first approach. This company values people who take initiative, communicate effectively, and thrive in a team-oriented environment. Job ***** The Customer Service Representative plays a key role in ensuring an exceptional experience for clients and customers. This role involves responding to inquiries, processing orders, resolving issues, and acting as a liaison between departments. The ideal candidate is detail-oriented, personable, and comfortable handling a variety of customer interactions in a fast-paced setting. ***** Provide prompt, courteous, and professional service to customers via phone, email, and/or chatResolve customer concerns efficiently while maintaining a positive attitudeEnter and manage customer orders accurately in the systemCollaborate with internal departments (sales, logistics, billing, etc.) to resolve inquiriesFollow up on open issues to ensure customer satisfactionDocument all customer interactions and maintain recordsStay up-to-date on product knowledge and company policiesIdentify recurring issues and recommend process improvements***** 1-3 years of customer service or administrative support experienceStrong verbal and written communication skillsHigh attention to detail and accuracyAbility to multitask and stay organized in a dynamic environmentProficient in Microsoft Office and/or CRM systems

Created: 2025-09-25