Call center technician

Description: We are seeking a reliable and technically skilledCall Center Technicianto join our growing tech team. In this role, you will provide first-line technical assistance to customers over the phone, via email, or chat. You will troubleshoot product or service issues, provide guidance, and ensure a high level of customer satisfaction.Key Responsibilities:Answer incoming customers calls in a professional and timely mannerTroubleshoot and resolve hardware/software or service issuesGuide customers through step-by-step solutionsEscalate complex problems to appropriate teamsLog all customer interactions and updates accurately in the ticketing systemFollow up on unresolved cases to ensure closureMaintain a strong understanding of company products and servicesSupport cross-functional teams when neededQualifications: 1+ year of experience in a call center or technical support environmentStrong verbal and written communication skillsExcellent problem-solving and customer service abilitiesAbility to work under pressure and multitask in a fast-paced environmentRequirements:PI717c9c2dddea-35216-38245329

Created: 2025-09-25