Manager, Professional Services

This range is provided by Perforce Software. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay range$132,900.00/yr - $169,450.00/yrPerforce is a community of collaborative experts, problem solvers, and possibility seekers who believe work should be both challenging and fun. We are proud to inspire creativity, foster belonging, support collaboration, and encourage wellness. At Perforce, you’ll work with and learn from some of the best and brightest in business. Before you know it, you’ll be in the middle of a rewarding career at a company headed in one direction: upward.With a global footprint spanning more than 80 countries and including over 75% of the Fortune 100, Perforce Software, Inc. is trusted by the world’s leading brands to deliver solutions for the toughest challenges. The best run DevOps teams in the world choose Perforce.Position SummaryAs the Manager of our Professional Services division, you will oversee technical projects for both new and current clients while leading a team of technical consultants. This multifaceted role requires you to ensure the successful delivery of prominent and intricate engagements, encompassing project expectations, communications, scope, timeline, and the execution of deliverables. Additionally, you will handle daily team management responsibilities. The ideal candidate will possess a customer-focused and outcome-oriented approach, with a track record of leading teams ranging from 10 to 20 members, ideally in a global setting.RequirementsBachelor's degree in a technical or quantitative field, or equivalent professional experienceA minimum of 5 years experience in managing intricate technical projectsProficient knowledge of project execution and process enhancement methodologiesA client-centric approach with a commitment to delivering top-tier service experiencesProven leadership capabilities, with a track record of introducing and embedding new processes and initiatives both within and outside your immediate teamExceptional interpersonal abilities essential for effective team leadership and client interactionsFamiliarity with workflow management tools, notably and the Atlassian suiteProficiency in Microsoft ExcelStellar communication skills, adept at simplifying intricate technical procedures for non-technical stakeholdersSuperior time management capabilities with the skill to efficiently juggle multiple high-priority assignmentsA meticulous approach complemented by a robust analytical mindset and a high degree of accountabilityFlexibility to thrive in a rapidly changing environment, with the capacity to work autonomously when necessaryAn innate curiosity and willingness to learn about emerging technologies and processesCertifications such as Certified Scrum Master, PMP, or other relevant industry certifications are advantageous but not mandatoryResponsibilitiesCultivate client relationships and spearhead the orchestration of significant Professional Services projects, encompassing discovery, resource alignment, and drafting Statements of Work (SOWs)Act as the main liaison for Professional Services ventures from inception to executionExtract requirements and devise comprehensive project blueprints that are transparently communicated to all stakeholdersIndependently make decisions, ensuring client project success and overall satisfaction, while managing potential project risks or dependenciesOrganize and lead stand-up, sprint planning, sprint review, and retrospective sessions for projects under your purviewProactively address and resolve potential project impedimentsAct as a reservoir of knowledge on essential services, operational guidelines, and methodologies offered to Perforce clienteleCollaborate innovatively with Perforce departments like Technical Support, Product Development, and SalesChampion internal drives within the Professional Services sector to foster the uptake of novel methodologies and practicesProactively spot and capitalize on avenues for growth and diversification in collaboration with Perforce clientsTeam LeadershipGuide remote teams of professional services consultants and project managers across different time zones, ensuring stellar client experiencesPropel service revenues to surpass business objectivesPresent key performance indicators related to team management, such as utilization and quality of delivery, to relevant stakeholdersOffer KPI reports for the Professional Services Office (PSO) on metrics like future service bookings forecasts, project revenue, backlog, and consultant utilizationAllocate resources aptly for incoming Professional Services venturesPinpoint and address gaps within the PSO concerning capacity planning, support, or tool adoptionMentor, guide, and upskill PSO team membersOversee the onboarding process for new PSO recruitsEstablish and document processes that enhance Time to Value (TTV), Customer Satisfaction (CSAT), and Return on Investment (ROI) for Perforce solutionsFormulate and promote strategies related to professional servicesEngage in cross-functional initiatives aimed at refining professional services offeringsAct as the primary escalation point for issues within the PSO, including project conflicts and resolutionsUndertake any other relevant tasks as requiredAdditionally, this position is eligible for benefits including, but not limited to, medical, dental, vision, retirement benefits, life insurance, wellness programs, total time off, and other employee perks that may be offered by Perforce from time to time. The actual offer will depend on a number of factors including, but not limited to, a candidate’s education, skills, qualifications, depth of experience and other relevant business considerations. Perforce reserves the right to amend or modify employee perks and benefits at any e work with us! Our team members are valued for their contributions, introduced to new opportunities, and rewarded well. Perforce combines the experience and rewards of a start-up with the security of an established and privately held profitable company.If you are passionate about the technology that impacts our day-to-day lives and want to work with talented and dedicated people across the globe, apply today!&Belonging Statements | Perforce SoftwareSeniority levelMid-Senior levelEmployment typeFull-timeJob functionProject Management and Information TechnologyIndustriesTransportation, Logistics, Supply Chain and StorageReferrals increase your chances of interviewing at Perforce Software by 2xGet notified about new Professional Services Manager jobs in Minneapolis, MN.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Created: 2025-09-25