Customer Experience Solutions Engineer

## Customer Experience Solutions Engineer****This is where you and your skills come in.**** We’re currently looking for: The RingCentral CX Sales Engineer is a technical pre-sales specialist, responsible for working alongside our High Touch Account Executives (AE), our Wholesale Channel Partners and end customers.* Engaging in business led conversations, with customers and partners, to articulate the benefits that the RingCentral CX Portfolio of services will provide e.g Revenue Generation Opportunities visa Cross Sell / Upsell, Operational Efficiency, Cost Savings via Automation* Develop and cultivate relationships with partners, customers, sales and support teams, having the ability to flex your style within different audiences* Become that trusted advisor into the Sales and Pre Sales community, providing world class operational and technical support when needed* Help create repeatable Sales Support collateral and content, from Sales Playbooks, Verticalized Demonstrations, TCO Tools, Promotions and Campaigns* Provide industry, technical, and product insight to partners and customers in order to deliver maximum value of the RingCentral proposition* Perform innovative and business led presentations for partners and customers, and prospects through technical demonstrations, product overviews and sales presentations. These should outline the expected CX and UX at all times* Develop and maintain expert understanding of all RingCentral applications and products* Represent RingCentral at conferences, industry, partner and sales events when requested by department manager* Actively participate as a subject matter expert for certain products and technologies, providing consultative support to other Solutions Consultants in their area of specialization.* Provide direct support for the technical fulfillment of RFI’s, RFQ’s and RFP’s in their assigned territory.* Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.* Responsible for continued education on the platform and underlying technologies* Moderate travel may be required* Experience of working in either a direct or a channel environment with pre-sales experience is a must* Typically, 4+ years’ experience in Contact Centre technologies, products and solutions with vendors such as Nice Incontact, Genesys, 8x8, Five9’s, Cisco, Verint, Cognigy, Google* 4 + years of experience serving in a SaaS (Software as a Service) environment, or equivalent, relevant experience* Knowledge and demonstrated operating experience in the following areas of specialization: Contact Centre, Workforce Optimisation, Voice, Video, Mobile Communications* Ability to provide technical leadership to the Sales & Partner Account teams.* Demonstrate ability to uncover, drive and transition opportunities* Ability to work effectively on a remote basis.* Ability to teach other members of the team and act as a mentor as required.* Requires an action-oriented individual with a very strong initiative to be successful, especially working in a complex environment.* Willingness to take ownership of opportunity related actions.* Must be able to coordinate across various groups and functional teams.* Ability to complete job responsibilities with minimal supervision.* Ability to apply solutions, technology and products to a business opportunity.* Understanding of customer communications requirements for enterprise business markets.* Competitive knowledge including solution, technology and product offerings.* Fluent in English (both written and verbal).* Excellent written and verbal communication skills.* Excellent presentation and demonstration skills.* Excellent analytical and problem-solving skills.* Excellent interpersonal skills and negotiating skills.* Demonstrates the ability to excel at understanding and communicating complex technical solutions and issues.* Experience with telecommunications network design, architecture, and support.* VoIP, Mobile, or IMS Network Architectures (including experience with all VoIP network elements – Soft Switch, MGW, MGC, SBC, CPE, etc)* Strong understanding of VoIP and data networking protocols including: SIP, MGCP, RTP, IMS, XML, SMTP, SNMP, SSH, etc.* Some experience in Network Management, Operations, Security, Planning, Traffic Engineering and Implementation desired.* Comprehensive medical, dental, vision, disability, life insurance* Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits* Voluntary supplemental health coverage and life insurance* 401K match and ESPP* Paid time off and paid sick leave* Paid parental and pregnancy leave* Family-forming benefits (IVF, Preservation, Adoption etc.)* Emergency backup care (Child/Adult/Pets)* Employee Assistance Program (EAP) with counseling sessions available 24/7* Free legal services that provide legal advice, document creation and estate planning* Employee bonus referral program* Student loan refinancing assistance* Employee 1:1 coaching, perks and discounts program****RingCentral’s Solutions Engineering team**** uses expert knowledge of our platform to help new and existing clients create custom solutions that make the most of our technology.This role has an application deadline of November 22, 2025. Please apply prior to the deadline to be considered for the role.**RingCentral, Inc**. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to Work as OneTM from any location, on any device, and via any mode to better serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world. #J-18808-Ljbffr

Created: 2025-09-25