Senior Manager, Premium Service

At Angel City, we are building a world-class organization that uses sport to drive to equity. Our vision is to create engaging and unique experiences that bring the purpose-driven mission of this Club to the world.We are stronger together, have more impact together, and have more fun together!Angel City is looking for an Sr. Manager, Premium Service, to support the growth of Angel City FC’s fan base and ticketing department. Providing thoughtful, strategic servicing to our Season Ticket Members and fans is paramount to Angel City’s success. This role will report to the Vice President of Ticketing.ResponsibilitiesProvide inclusive, purpose-driven leadership to coach and support the Premium Service team, setting clear performance goals and fostering a high-performing, innovative culture.Drive premium and overall ticketing revenue growth through strategic renewals,new sales, upsells, and staff development, in close collaboration with Ticketing leadership.Partner with the Senior Manager of Ticket Services to deliver unified and impactful service communications, campaigns, and member touchpoints across all levels of membership.Lead the planning and execution of premium benefits, member events, and daily service experiences that create meaningful, personalized connections with the Angel City community.Collaborate cross-functionally with internal teams—including Marketing, Data, Creative, and Partnerships—to elevate the premium member journey and ensure alignment with ACFC’s brand, mission, and storytelling.Ensure accurate, strategic management of books of business and reporting in partnership with Data & Analytics, leveraging platforms such as Salesforce, Archtics, and Tableau to drive accountability and monitor team performance.Manage partner ticketing needs and maintain high-touch relationships with key stakeholders, including investors, to provide best-in-class service.Oversee premium matchday operations in coordination with internal teams and stadium vendors, ensuring seamless suite logistics, food & beverage service, and overall experience across all premium spaces.Proactively identify, prospect, and close new premium sales opportunities across suites, clubs, and hospitality products.Develop creative B2B outreach strategies to engage executives, business leaders, and local organizations, positioning ACFC premium experiences as relationship-building platforms.Leverage existing member relationships to generate referrals and new business opportunities, creating a continuous sales pipeline.Consistently achieve and exceed individual and team sales goals through disciplined activity, pipeline management, and solution-based selling.RequirementsA minimum of five years working in ticketing and service, preferably within professional sports, luxury, or hospitalityA successful track record in selling and servicing high-value accounts, focusing on long-term customer relationships and retentionExperience working with C-level executives, presenting and selling to top-tier clientsProven experience in selling long-term suites and managing multi-year deals, along with a solid understanding of premium club spacesExperience managing daily, monthly, and annual expectationsAbility to work non-traditional hours, including weekends and holidaysProven track record of high-level, quantitative service successStrong communication skills, including written, verbal, and interpersonalKnowledge of Microsoft Office applicationsPersonable, proactive, creative, and innovative team player who believes in the mission and values of Angel City and the NWSLExcellent interpersonal and communication skillsAbility to anticipate, respond to, and resolve all complaints, requests, and inquiries from the assigned account base in a timely and professional mannerIdeal to have knowledge and proficiency in Archtics, Salesforce, and TableauFully funded comprehensive medical, dental, and vision coverage401K planFlexible PTO policyCell Phone reimbursementDog-Friendly HQ in Santa MonicaComplimentary tickets to home gamesBi-annual performance reviewsCompensationIn addition to the benefits above, this role has an annual salary of $80,000.Angel City believes in building a safe place for creative expression and celebrating that which makes us who we are; welcoming unique and personal backgrounds and experiences. We’re proudly building an inclusive Angel City team. #J-18808-Ljbffr

Created: 2025-09-25