Manager, Corporate Experience Solutions (ITSCX) - ...

OverviewManager, Corporate Experience Solutions (ITSCX) – req34356Get AI-powered advice on this job and more exclusive features.Job #: req34356Organization: World BankSector: Information TechnologyGrade: GHTerm Duration: 3 years 0 monthsRecruitment Type: Local RecruitmentLocation: Washington, DC, United StatesDescriptionThe World Bank Group (WBG) offers a unique opportunity to help client countries solve development challenges. The World Bank Group is a large source of funding and knowledge for developing countries, with a global partnership of five institutions dedicated to ending poverty on a livable planet.The organization has undertaken an ambitious evolution to adjust its mandate, products and structure to meet global crises. For more information, please visit Unit Overview: The mission of the Information and Technology Solutions (ITS) Vice Presidential Unit (VPU) is to leverage information and technology to accelerate development impact. ITS aims to harness information and technology for a world free of poverty on a livable planet. The department (ITSCO) focuses on the digital transformation of essential corporate services to ensure WBG operations are seamless, resilient, and future-ready. Operating from multiple locations, the unit combines strategic planning with agile product delivery, design-forward innovation, digital engineering, automation, and AI to deliver engaging, impactful, and efficient solutions. The goal is a unified OneWBG corporate backbone that empowers leaders, staff, partners, and shareholders with processes, capabilities, and insights to advance the WBG’s mission at scale.Unit Context: The Corporate Experience Solutions Unit designs, delivers, and evolves digital interactions that connect people and partners to the organization. Its purview includes high-impact corporate platforms such as the intranet, external websites, and tools supporting employee engagement, governance, recruitment, onboarding, talent development, learning, travel, leave, time recording, desk booking, and more. These are mission-critical, high-visibility products where speed, intuitiveness and agility are paramount. The unit includes six teams: Employee Engagement, Staff Development, Employee Self-Service, Corporate Services, Shareholder Experience, and External Experience.The unit operates with a product management mindset—blending agile delivery, modern application development practices (including low/no-code and AI), design thinking, and forward engineering to deliver solutions that delight and empower. Product roadmaps, epics, features, user stories, sprints, MVPs, and continuous improvement are standard. The unit emphasizes strong relationship management with business partners to ensure timely and responsive delivery.Duties And ResponsibilitiesThe Manager, Corporate Experience Solutions combines strategic vision, product leadership, and agile delivery to lead the World Bank Group’s global portfolio of high-impact digital engagement platforms, delivering intuitive, accessible, and mission-critical experiences for the WBG’s workforce and millions of users worldwide.ResponsibilitiesThe Manager will work with the Director and other Managers in the WBG Corporate Solutions department to ensure business transformation priorities, product and systems development, and technology capabilities are aligned to maximize impact, efficiency, and value. Primary roles and responsibilities include: Leadership & Strategic PlanningDrive and deliver the unit’s strategic direction for product and technology investments through well-defined roadmaps and solution architectures that follow product management and agile delivery best practices (e.g., design thinking, SAFe). Delivery, Efficiency, & Continuous ImprovementAccountable for delivery, optimization, and continuous improvement of mission-critical platforms (intranet, external web, HR self-service, travel, onboarding, learning, desk booking, etc.), ensuring cost-effective and timely delivery and measuring adoption, satisfaction, and value. Build a culture of product quality and technical excellence by modernizing delivery practices, updating solutions, reducing costs, and improving value and quality metrics (lead/cycle times, failure rates, velocity, customer satisfaction). Oversee solution architecture, system design, and integration to ensure interoperability across corporate platforms, reduce duplication, and enable streamlined processes. Key platforms include Microsoft Power Platform, Microsoft Azure, Adobe Experience Platform, Microsoft SharePoint Online, SaaS and enterprise cloud solutions, and custom applications. Manage portfolio delivery to budget, timelines, and quality standards; quantify impact, milestones, interdependencies, and value; lead risk management and issue resolution. Accelerate innovation by implementing new digital capabilities, including automation and AI, across the portfolio and ways of working. Promote Human-Centered Design, Design Thinking, Agile, Sprints, Systems Thinking, and Strategic Foresight to accelerate time-to-value. People Management & Culture Leadership Lead and develop a globally distributed team (Washington, Chennai, Sofia, Singapore, and other locations) with clear objectives, coaching, and career development. Increase organizational resilience by equipping staff with mindsets, tools, and support systems to adapt to change, maintain productivity, and recover quickly. Own adoption of the SAFe methodology to drive delivery, including the creation of ARTs and agile conventions. Foster a psychologically safe, trust-based environment where feedback and diverse perspectives are valued. Be a core member of the ITS management team, contributing to strategic planning and cross-organizational transformation; fulfill fiduciary responsibilities including cost optimization, budget management, and staff development. Within the first year, the leader will deliver the following: Assess the Corporate Experience Solutions team and identify opportunities for improvement. Deliver product roadmaps and solution architectures for the ten largest products in the unit’s portfolio. Successfully deliver the capital program assigned to the unit. Define a target state and roadmap for an intuitive, engaging, and productive experience for internal and external users of WBG corporate applications. Deliver global recruitment and mobility solutions for the WBG and initiate modernization of the HR Self Service portfolio, intranet, and extranet. Selection CriteriaQualifications Master’s degree in computer science, business, or related discipline, with post-graduate coursework or certification in large-scale digital product management, solution architecture, and application delivery; at least ten years of experience in a global IT organization, or equivalent. Ten-plus years in product management, solution architecture, and application delivery for enterprise-scale digital engagement platforms (intranet, external web, onboarding, talent, travel, self-service). Proven ability to define and execute roadmaps aligned to business priorities using agile delivery, user-centered design, and modern development practices to achieve measurable outcomes. Expertise in designing solution architectures; knowledge of Agile, DevOps, AI and automation, and modern application frameworks. Experience with Microsoft Power Platform, Microsoft Azure, Adobe Experience Platform, Microsoft SharePoint Online, and other leading SaaS/cloud technologies. Strong experience applying design thinking and voice of the customer; skilled in user research and building communities of practice to scale UX standards. Proven experience leading multidisciplinary, distributed teams and vendors in a global scaled agile IT delivery model. Ability to partner with business stakeholders and vendors to build governance, alignment, and transformation. Strong interpersonal and diplomatic skills; ability to influence decision-makers through collaboration and education. Strong business acumen and judgment; ability to simplify complex concepts and deliver results under pressure. A deep passion for the mission of the WBG. CertificationsRequired Leading SAFe (SA/SAFe Agilist) SAFe Product Owner/Product Manager (POPM) Preferred Digital Transformation certification Change Management certification Azure Fundamentals certification Certified Agile Practitioner (e.g., SAFe, Scrum Master) Lean Portfolio Management (SAFe LPM) The World Bank Group values diversity and encourages all qualified candidates who are nationals of World Bank Group member countries to apply, regardless of gender, gender identity, religion, race, ethnicity, sexual orientation, or disability. Sub-Saharan African nationals, Caribbean nationals, and female candidates are strongly encouraged to apply. #J-18808-Ljbffr

Created: 2025-09-25