Cortex, Customer Success Engineer - Public Sector

OverviewCortex, Customer Success Engineer - Public SectorAs part of the Customer Success team, you will be pivotal in supporting our clients post-purchase, ensuring their success with Palo Alto Networks' solutions. You will be involved in driving ROI and value to the customer along with troubleshooting critical issues. Your expertise will drive the continued success of our customers as you work alongside them to solve problems and optimize their security infrastructure.Your ImpactTrusted Advisor - Acts as the product SME, assisting customers with their product questions and technical requirements, writing scripts, troubleshooting, training and other technical requests.Product Experts Collaboration - works with product and engineering teams to ensure customers and partners get the most out of our products.Digital First - translate technical knowledge of the team into articles and guides for customers to scale coverage.QualificationsYour Experience5+ years experience in Security Operations or Engineering with SIEM, SOAR, SOC, and/or XDR/EDR environmentsFamiliarity with cloud technologies and providers (GCP, AWS, Azure) and use-casesStrong understanding of enterprise security and IT products, systems, and processesExperience with Linux system administration and troubleshootingProficiency in scripting with Python and/or JavaScriptAbility to work in a fast-paced, matrixed environment, managing multiple tasks under pressureSkilled in collaborating with and influencing cross-functional teamsStrong communication skills and the ability to build and maintain relationships with customersExperience in customer-facing roles is a mustExperience with attack surface management or CNAPP is a plusUnited States Citizen is a mustJob DetailsSeniority level: AssociateEmployment type: Full-timeJob function: ConsultingIndustries: Computer and Network SecurityAdditional InformationThe compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $112,000 - $152,000/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.Our CommitmentWe’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.Equal OpportunityPalo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.Immigration SponsorshipIs role eligible for Immigration Sponsorship? No. We will not sponsor applicants for work visas for this position. #J-18808-Ljbffr

Created: 2025-09-25