Technology Consulting - Managed Services - Microsoft ...

OverviewTechnology Consulting – Managed Services – Microsoft Stack – Senior Manager at EY. Location: Anywhere in Country. As a Senior Manager in EY’s Managed Services team focused on the Microsoft technology stack, you will lead strategic engagements across Microsoft Dynamics 365, Azure, Microsoft 365, and the Power Platform. You will be responsible for solution architecture, service delivery, client engagement, and team leadership. This role is ideal for professionals with deep experience in Microsoft enterprise platforms, cloud transformation, and managed services operations.ResponsibilitiesClient Delivery & Engagement Leadership: Lead delivery of Microsoft-based solutions including Dynamics 365 (Finance, Operations, Sales), Azure cloud services, Microsoft 365, and Power Platform; oversee service delivery operations with alignment to SLAs and KPIs; collaborate with clients to define digital transformation strategies and platform roadmaps; serve as the primary escalation point for client issues and conduct regular governance reviews.Solution Architecture & Innovation: Design scalable, secure, and integrated Microsoft solutions; driveAutomation, AI/ML, and analytics capabilities across Microsoft platforms; lead platform upgrades, module deployments, and custom development initiatives; ensure compliance with ITIL, ISO, and other service management standards.Managed Services Operations: Manage global delivery teams and offshore resources to support 24/7 service operations; implement governance models, operational playbooks, and continuous improvement frameworks; monitor platform performance, incident resolution, and change management processes.Team Leadership & Development: Build and lead high-performing teams focused on Microsoft technologies; mentor and coach team members; support recruiting, onboarding, and capability building across the Microsoft practice.Business Development & Practice Growth: Support go-to-market strategy for Microsoft services within EY’s Managed Services portfolio; lead proposal development, solutioning, and client presentations; develop and maintain partnerships with Microsoft for programs, tools, and co-sell opportunities.Skills And Attributes For Success: Strategic thinking, problem-solving, strong communication and stakeholder management, ability to manage multiple priorities and drive results in a fast-paced environment, passion for digital innovation and enterprise transformation.QualificationsRequired:Bachelor’s degree in Computer Science, Information Systems, or related field12+ years of experience in Microsoft enterprise platforms and cloud servicesProven track record in managing full-cycle Microsoft implementations and operationsStrong understanding of ITIL, DevOps, and Agile methodologiesExperience in managed services or long-term service delivery modelsIdeally, you’ll also have:Master’s degree or MBAMicrosoft certifications (e.g., Azure Solutions Architect, Microsoft 365 Expert, Dynamics 365 certifications)Experience with industry-specific Microsoft solutions (e.g., manufacturing, financial services)Prior consulting experience with C-level stakeholder engagementWhat We Offer YouEY will develop you with future-focused skills and world-class experiences. We offer a flexible environment with a diverse and inclusive culture of globally connected prehensive compensation and benefits package with base salary ranges dependent on geography; Total Rewards including medical and dental coverage, pension and 401(k), and paid time off.Hybrid work model: most client-facing roles are expected to work in person 40-60% of the time over an engagement, project, or year.Flexible vacation policy and time off for holidays, personal/family care, and other leaves to support well-being.EEO Statement: EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation for qualified individuals with disabilities during the application process. For accommodation requests, please contact EY’s Talent Shared Services Team. #J-18808-Ljbffr

Created: 2025-09-25