Training and Development Manager

Are you an experienced Training and Development professional with a passion for setting team members up for success? Do you thrive in a fast-paced, hospitality environment with high growth potential? Are you highly organized with an acute attention to detail and follow-through? Please continue! Journeyman has a diverse set of operations ranging from full-service restaurants and private events to distilling, brewing, and tours. The Training & Development Manager will standardize training efforts and formalize paths to success for our team in order to keep pace with organizational growth and vision.Basic Function:The Training and Development Manager is responsible for planning, coordinating, and executing effective and well-organized training programs which align with organizational objectives.All team members must uphold and embody Journeyman’s Core Values.CORE VALUES: GRIT MAKES GREAT We believe that no challenge is too big and we take pride in hard work. Grit is our foundation – perseverance through adversity, strength in difficulty, and a relentless drive to succeed. Challenges are opportunities in disguise and we welcome them with determination and resolve. Nothing great happens by taking the easy route. ALWAYS A JOURNEYMAN, NEVER A MASTER ‘Good enough’ isn’t in our vocabulary. We are committed to constant improvement and the pursuit of excellence in distilling, brewing, and hospitality. Mastery is a moving target – and we embrace the grind, knowing the journey itself is what pushes us forward. 1st CUSTOMER Exceptional service defines us – through every touchpoint, every day (362 a year), until the last second and beyond (59:59+). This mindset extends to how we treat vendors, partners, and each other. 1st Customer is our culture – and our legacy. As storytellers and champions of Journeyman, we embody the values we stand for, through every interaction.We believe hard work and dedication deserve to be rewarded. To that end, we provide a comprehensive benefits and incentives package.Here’s a peek at what you will receive as a Journeyman team member: Outstanding Growth Opportunity! Paid Time Off 401(k) with Employer Match Medical, Dental, Vision, Life, and Supplemental Insurance Options Free Quarterly Bottle of Spirit (21+) Loyalty Incentives (ask about our 5-Year Bottle Reward!) 25% Employee Discount Monthly Founder's Day event with Founder/CEO, Bill Welter Annual Employee Putting Competition Annual Employee PartyYOUR RESPONSIBILITIES:COORDINATION & LOGISTICS Collaborate with stakeholders to identify training needs and timing. Arrange for appropriate training environments, both in-person and virtual. Send training reminders and clear instructions to participants and trainers. Ensure training materials are accessible to all participants. Collect participant feedback and report results/takeaways to leadership. ADMINISTRATION & DOCUMENTATION Track completed training, certifications, and progress. Monitor training deadlines and send overdue notices to managers. Prepare summary reports for completion, participation rates, and survey results. Identify areas for improvement in future sessions. Track expenses related to training and provide cost breakdowns for review by leadership. CONTENT DEVELOPMENT & DELIVERY Proofread training materials and format resources in an organized manner. Conduct surveys or interviews with team members to identify training gaps. Use technology to create visually appealing materials and suggest interactive training elements. Support trainers during sessions and act as a co-facilitator as necessary. Develop post-training materials and conduct follow-up sessions to evaluate skill application on the job.YOUR EXPERIENCE AND EDUCATION: Bachelor's degree in relevant field. Two years of experience leading and conducting existing training and development programs with an ability to design and implement similar programs in new environments. One year of experience designing and implementing employee training and development programs preferred. Familiarity with traditional and modern training methods (mentoring, coaching, on-the-job or in classroom training, e-learning, workshops, simulations etc.) Participation in/familiarity with Entrepreneurial Operating Systems (EOS) preferred.YOUR ATTRIBUTES: Excellent verbal and written communication skills. Analytical and problem-solving skills. Initiative and growth mindset. Strong presentation skills and tech savviness. Schedule flexibility and role adaptability. Excellent organizational skills. 1st Customer focus.OTHER REQUIREMENTS: Must display a willingness to assist the business in other areas of capability, as necessary. Must be 18 years of age or older. Must be legally authorized to work in the United States. Must have reliable transportation.

Created: 2025-09-25