Regional Director, U.S. Operations - West Coast

Company Overview JOE & THE JUICE is a global, people-centric food and beverage brand founded in Copenhagen in 2002. With more than 400 stores across 17 countries, JOE & THE JUICE is redefining fast casual through its unique blend of health-forward products, energetic culture, and commitment to experience, convenience, and sustainability.As we accelerate expansion in the United States—with a goal to triple our footprint over the next 3–4 years—we are hiring aRegional Director, U.S. Operationsto support our business as we grow on this ambitious growth trajectory.The RoleThe Regional Director will serve as a critical extension of the Director of U.S. Operations, overseeing a large and growing portfolio of JOE & THE JUICE stores across multiple markets. This individual will directly lead a team of District and/or Market Managers and be responsible for operational excellence, people development, and store-level profitability.This is a preemptive hire designed to scale with the business—starting with approximately 30 stores and growing on the west coast growing to 150–200 stores across multiple U.S. regions over the next 3–4 years.The successful candidate will blend high emotional intelligence and strategic thinking with structured execution. They must be a coach, culture carrier, and catalyst—equally capable of lifting leadership standards as they are of rolling up their sleeves to solve urgent store-level challenges. This role will help define what regional leadership looks like at JOE & THE JUICE for years to come.Key ResponsibilitiesLeadership & Culture Serve as the strategic and operational lead for multiple U.S. markets; initially responsible for 30 West Coast stores and ~$50M in revenue. Lead, coach, and develop a team of District and/or Market Managers to deliver on KPIs including revenue growth, store-level EBITDA, guest satisfaction, and team retention. Translate national strategy into local execution while preserving the unique culture and vibe of each market. Act as a cultural ambassador and values-driven leader, ensuring the JOE & THE JUICE ethos is consistently replicated across all locations.Operational Excellence Drive store performance across all operational metrics, including labor management, cost controls, product execution, cleanliness, and hospitality. Champion quality, food safety, and consistency across markets; proactively resolving operational or experience-related gaps. Implement and uphold hospitality standards that reflect Joe’s distinct emotional and experiential touch points.People & Talent Build succession plans, talent pipelines, and development programs across all levels of store leadership; proactively address underperformance. Champion hiring excellence by collaborating with HR and Operations to attract and retain top-tier talent. Conduct regular market visits, skip-level conversations, and coaching sessions to foster accountability and team development.Growth & StrategyPartner with the Director of Operations and cross-functional teams to open New Stores that deliver an exciting and team and guest experience resulting in strong financial success. Prepare markets for scale by ensuring systems, routines, and leadership capabilities evolve with growth. Use data-driven insights to identify opportunities, solve complex business challenges, and elevate overall performance.Qualifications8–10+ years of progressive multi-unit leadership experience in high-growth retail, hospitality, or food & beverage; fast-casual/QSR experience preferred Proven success leading field teams across multiple geographies with full P&L responsibility Experience managing and scaling large store portfolios ($50M–$100M+), with potential to oversee $200M–$300M in the next 3–4 years. Demonstrated ability to lead leaders—building high-performing teams and strong leadership pipelines Deep understanding of guest experience, operational systems, and team culture in a people-first brand. Inspirational and approachable leadership style that fosters trust, energy, and accountability Strong analytical, communication, and project management skills Ability to travel frequently across regions (up to 50%) to support field leadership and store teams.BenefitsA high-impact role in a well-known international brand Growth company mindset with career development potential Medical/dental/vision coverage Commuter reimbursement account through AMERIFLEX 401k plan Employee perks to save on travel, entertainment, and more. Employee meal plan Free coffee – duh’ New parent leave A collaborative team of people who live our core values and have your backAt Joe, we’re proud to be an equal opportunity employer. We’re committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome all qualified applicants — no matter your race, gender, age, religion, sexual orientation, or background.

Created: 2025-09-25