Customer service representative needed ASAP

In order to be considered as a candidate for this position, it is required you complete the 2nd step application. Upon clicking "Submit Application", you will be directed to this 2nd step"* The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Facilitate needed updates to member’s accounts.  Cleaning and sanitizing of all exercise equipment and Black Card spa amenities.  Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.  quickly fix any safety/policy issues and address cleanliness concerns. Customer service background preferred. Must be 18 years of age or older. Basic computer proficiency. Exceptional customer service skills; Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent preferred. Continual standing and walking during shift. Continual talking in person or on the phone during shift. Will encounter toxic chemicals during shift. not a brand name or a mold maker, but a tool that can be used by anyone. We as employees take pride in the fact that we are a non-intimidating, welcoming gym. Unlike most traditional gyms, Planet Fitness does NOT cater towards bodybuilders or power lifters,but is instead focused on general fitness. At PF Supreme, we’ve worked hard to become one of the largest franchisee groups in Planet Fitness, the most recognizable name in the fitness industry. Our purpose is to continuously expand the Planet Fitness brand, better the lives of our team with fulfilling career, and truly deliver the Judgement Free experience to our members. Day, evening, or overnight shifts. Career growth opportunities. Benefits including: medical, 401k, and supplemental insurance. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). Each franchisee is responsible for ensuring compliance with local, state and federal law.

Created: 2025-09-25