Financial Counselor (Chesterfield)

About UsAt Arbor Fertility, our mission is to provide compassionate, personalized,concierge Reproductive Endocrinologyand Infertility (REI) care with the best affordability & price transparency. With seven locations across St. Louis and surrounding communities, were proud to support every path to pensation & BenefitsSalary Range: $65,000-75,000annuallyBenefits Package Includes: Comprehensive medical, dental, and vision insurance, PTO and paid holidays, and Retirement savings programPosition OverviewThe Financial Counselor plays a vital role in ensuring patients feel informed and supported throughout their fertility journey by guiding them through the financial aspects of care. This position is responsible for presenting clear cost estimates, explaining insurance coverage, securing authorizations, and assisting with payment optionsall while fostering positive and compassionate patient interactions.Key Responsibilities:Present and discuss all financial aspects of treatment with patients in a clear and supportive manner.Explain patient billing, insurance coverage, and collection policies/procedures.Prepare cost estimates based on treatment plans and insurance coverage.Collect all necessary payments including co-pays, deductibles, and pre-service fees.Assist patients with financial applications and credit/payment programs.Verify insurance benefits and secure prior authorizations when required.Accurately document all authorizations in the Practice Management plete benefit verifications for new and returning patients with insurance changes.Monitor accounts for patients undergoing IVF or other fertility treatments.Submit patient and insurance billing paperwork in a timely and accurate manner.Respond to patient and team inquiries in a professional and timely fashion.Foster positive, collaborative relationships with patients and team members.Adhere to all ethical and legal guidelines in line with company policies.Perform other duties as assigned.Qualifications:Bachelors degree requiredPrior experience working infertility or reproductive -depth knowledge offertility insurance, including authorization and verification processesComfortable navigatinginsurance provider websites and portalsStrong communication skills with apositive and upbeat personalityProvenproblem-solvingskills and attention to detailExperience withpractice management systemsand medical billing software a plusAbility to work well independently and within a team environment

Created: 2025-09-25