Customer Service Specialist Temp to Perm

We are currently recruiting for a Temporary Customer / Consumer Services Specialist (Remote in the NY area) Office located in Westchester County, NY. This is a Temp to Perm opportunity. Monday – Friday standard business hours 9:00am - 5:30pm EST. Temp rate will be $20.00 - $23.00 hourly. The CS Specialist will provide exceptional customer care and ensure a positive experience for consumers by addressing inquiries and resolving complaints. This is a great opportunity to work with a growing and successful consumer products company. Responsibilities: Interact and assist customers via telephone, email, and/or online chat Provide support and information on products and/or services Engage consumers, provide support and create a positive shopping experience Present all information in a positive, conversational, and compassionate manner to develop relationships with consumers Answer inbound calls from consumers in a prompt and professional manner Provide technical assistance to consumers for multiple product collections Field consumer questions and complaints; escalate as needed Display a strong customer focus, awareness, and sensitivity with the ability to gain trust and respect of colleagues and consumers Make appropriate decisions and exhibit sound judgment based on information provided Review warranty claims to determine if replacement is necessary Create, update and take payments for manual orders Communicate with global consumer service counterparts as necessary Provide timely feedback to management regarding challenges, consumer concerns and/or product trends Perform other related duties / projects as assigned Requirements: Excellent verbal and written communication skills including active listening Proficient computer skills with the ability to learn new software Knowledgeable in Microsoft Office Suite-Basic Excel and math skills are required Strong attention to detail and follow up skills Must be able to work efficiently and able to meet all KPIs This is a remote temporary opportunity (possible temp - perm) in the NY area. Temp rate will be $20.00-$23.00 Hourly. Perm role will be 47K - 50K Base. Must live in USA. No sponsorship. Must be a US citizen or permanent resident.

Created: 2025-09-25