Customer Operations Manager

Customer Operations Manager – Service Delivery • Location: Chicago (preferred), remote • Company: MarketSpark The Opportunity: MarketSpark is seeking a Customer Operations Manager to join an exciting, hypergrowth startup that is disrupting the traditional telecom world in the $20B POTS Replacement Space. MarketSpark’s B2B managed services platform helps Fortune 1000 Enterprises modernize their telecommunications infrastructure and accelerate IoT deployments that drive business results. With a leading position in this segment, MarketSpark is poised to secure dominant market share. The Role: • Lead and coordinate enterprise customer projects from contract to installation, ensuring operational excellence and on-time delivery. • Manage end-to-end service delivery, including project planning, scheduling installations, hosting status updates, and overseeing order management. • Serve as the central operations contact between sales, field installers, operations, and technical support to ensure seamless execution. • Build scalable workflows, processes, and reporting systems to optimize customer delivery and ongoing service. • Develop strong relationships with enterprise stakeholders, ensuring their operational needs are understood and met. • Track KPIs, service timelines, and escalations to ensure compliance, efficiency, and customer satisfaction. Key Skillsets: • Strong background in operations, project management, or service delivery. • Proven ability to coordinate large-scale customer rollouts across multiple teams and platforms. • Advanced proficiency in MS Excel (data extraction, reporting, trend analysis). • Process-driven mindset with the ability to identify bottlenecks and improve workflows. • Excellent communication skills with a solutions-oriented, customer-first approach. • Highly organized, adaptable, and comfortable managing competing priorities in a fast-paced startup environment. Requirements: • 3–5+ years of operations, project management, or service delivery experience. • Experience coordinating technical or telecom-related implementations strongly preferred. • Ability to grasp technical concepts related to telco and B2B SaaS/managed services. About MarketSpark: MarketSpark is transforming telecom infrastructure by helping enterprises quickly evaluate, procure, monitor, and maintain 100% of their POTS needs through a single pane of glass. Its enterprise-grade managed service platform (MSP) replaces costly and siloed wireline connections with a modern wireless network. With nationwide installation capacity, MarketSpark can migrate 30 million copper POTS lines to cost-effective wireless services supporting alarms, fire panels, elevators, POS terminals, and fax lines. MarketSpark is accelerating the shift from wireline to wireless by leveraging cloud platforms, hardware solutions, and end-to-end managed services.

Created: 2025-09-25