Onboarding Specialist (Chicago)

The Onboarding Specialist is the driving force behind bringing self-guided touring solutions to life across multifamily communities. In this role, youll blend strategy and hands-on execution, mapping and validating tour paths, training on-site teams, and ensuring a seamless experience for both leasing staff and prospects. From monitoring early performance metrics to fine-tuning processes for long-term success, youll play a pivotal part in boosting adoption, maximizing conversion rates, and shaping how communities showcase their spaces.ResponsibilitiesLead end-to-end onboarding for new communities, ensuring smooth system setup, CRM/data integrations, and feature activation.Develop and validate tour path maps on site, ensuring each community offers a seamless, branded prospect experience.Train client leasing teams, marketing staff, and leadership on platform functionality, messaging, and adoption best practices.Partner with client stakeholders to customize workflows and ensure alignment with community leasing goals.Conduct follow-up quality assurance visits post-launch to monitor tour flow, system reliability, and adherence to best practices.Track and report on success/solutions of KPI performance metrics (time-to-launch, adoption rates, CSAT, first-tour success, feature utilization).Provide actionable insights and recommendations to the Property Success Manager to promote active conversions.Collaborate with internal teams to continuously refine the onboarding playbook based on lessons learned in the field.Act as the primary onboarding liaison, building strong partnerships with client leadership and on-site teams.Partner with Property Success Manager to propel clients into achieving the highest conversion potential by analyzing lead behavior, tour outcomes, and follow-up strategies within the initial 45 days of deployment.Participate in onboarding check-ins, adoption reviews, and performance presentations to client stakeholders.Ideal Experience3+ years of experience in frontline multifamily leasing required.3+ years of client onboarding, training, or implementation preferred (real estate technology, SaaS, or multifamily housing).Proven ability to manage multiple client projects with tight timelines and high accountability.Strong analytical skills with experience interpreting KPI dashboards and generating actionable insights.Excellent communication, presentation, and relationship-building skills.Ability to thrive in a fast-paced, travel-heavy role (60%+ travel required).#117892The Larko Group is a women-owned, premier staffing and recruiting firm based in Chicago with a nationwide reach. We specialize in Direct Hire, Temp-to-Hire, and Temporary/Project placements across a wide range of roles, including Executive Assistants, Administrative Assistants, Personal Assistants, Chief of Staff, Office Managers, Receptionists, General Office, Event Support, Project Management, and Customer Service.

Created: 2025-09-25