Senior Product Manager, App Ecosystem

OverviewAt Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit to see how we empower creators to own their own destiny.Product Managers at Klaviyo have mastered the craft of Product Management. They are highly-skilled practitioners, who have been directly responsible for driving significant business outcomes. At Klaviyo, you’ll work in the kind of high-growth environment that offers unlimited potential. The potential to be a driving force that achieves even greater business outcomes, and the potential to coach and mentor the next generation of Product Managers. Klaviyo’s fast growth will ensure that opportunities abound. Note: this role is located in Boston and requires 3 days/week in our office. Fully remote candidates will not be considered at this time.About the TeamKlaviyo’s Ecosystem team is responsible for driving the evolution and growth of our App Ecosystem. The Partner App Experience team plays a crucial role in enhancing how customers find, install, and activate both Klaviyo- and partner-built applications. We offer intuitive, delightful experiences that empower our customers to easily act on integrated data in Klaviyo. Our work involves close collaboration with internal teams and provides significant interaction with Klaviyo's diverse customer base, including businesses, partners, and third-party developers.How You’ll Make a DifferenceThe ultimate measure of success for Senior Product Managers at Klaviyo is driving business outcomes. That’s why we focus on tracking, analyzing, and improving metrics for each area of our product, with a particular focus on driving the results we target.We cannot build products that exceed our customer’s expectations without truly understanding those customers. Senior Product Managers at Klaviyo spend a significant amount of time interacting with customers. Knowledge about our customers is power.Senior Product Managers at Klaviyo think deeply, quickly, and analytically. The rigor of thought is extreme here so we can ensure we’re making the best decision possible at all times. You should love to tease out problems, break them down to small, digestible pieces, and put them back together elegantly.Someone who joins Klaviyo must be exceptional at articulating their thinking through the written word. Our success is gated on collectively being great and prolific communicators.Senior Product Managers are expected to be leaders on the team, identifying ways to accelerate or level up the rest of the product team and finding ways to push them forward, as well as being a go-to resource for other product managers.What You’ll DoCollaborate and communicate - you will collaborate with all teams within the company and with external parties to be most effective in your role.Manage a roadmap - you will prioritize all potential projects for our product area, and focus on those with the largest impact.Write great specs - you will define every use case a customer would consider, document potential ways to solve, identify outstanding concerns, flag edge cases, and leave no stone unturned. You will sweat the details and ensure every experience is understood, anticipated, and handled elegantly.Ship features - you will bring value into customer hands and deliver improved solutions and experiences.Mentor - you will share your experience and knowledge with product managers on the team, helping to mentor and coach them to better outcomes.Learn - you will be a voracious learner, tackling new challenges and becoming an expert in areas you don’t yet know.Who You Are6+ years of product management experience.Proven experience in product management, with a focus on highly technical products or infrastructurePassionate about Product as a craft, and love building amazing B2B SaaS productsA hustler – owning your work, and taking initiativeResourceful and flexible with a strong focus on getting things done without strict processes or guidance for every moveTrack record of owning productsYour First 90 DaysIn your first 30 days, you will get acclimated to Klaviyo and our product. During the first two weeks, you will be immersed in an onboarding program that introduces you to the company and the product. Spend time in Support, helping customers work through issues. There’s no better way to get a holistic understanding of the product, and to get to know our customers. Be introduced to everyone you will need to know in order to be successful in your your first 60 days, you will become a valuable member of the team: Take ownership of a key area of the product, and become the go-to expert for that area. Have a quick impact by spec’ing and building your first product your first 90 days, you will continue to increase your influence: Formulate the strategy and roadmap for your product area. Start contributing to knowledge sharing with the larger product team. We value learning and growth very highly. Start coaching and mentoring other Product Managers at Klaviyo, helping them benefit from your experience and pliance and PoliciesWe use Covey as part of our hiring process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025. Please see the independent bias audit report covering our use of Covey here. Massachusetts applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to penalties. Our salary range reflects the cost of labor across various U.S. locations. Base pay range for US locations: $140,000 — $210,000 USD. Our total compensation package may include bonuses, equity, sign-on payments, and a comprehensive range of benefits. See Klaviyo Rewards for details.Get to Know Klaviyo: We empower creators to own their destiny by making first-party data accessible and actionable. Klaviyos are encouraged to join our diverse team and bring their whole self to work with supportive benefits. We are an equal opportunity employer. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex, gender identity, sexual orientation, disability, veteran status, marital status, or any other characteristic protected by law.This role is located in Boston. If you are not in the area, are you open to relocating? We also ask about your legal work authorization and potential immigration sponsorship during the process.By submitting your application you consent to Klaviyo processing your Personal Data in accordance with our Job Applicant Privacy Notice. If you do not wish for Klaviyo to process your Personal Data, please do not submit an application. For more details, see our Job Applicant Privacy Notice (and its French version). #J-18808-Ljbffr

Created: 2025-09-25