Desktop Support Technician

Our client is looking to hire a desktop support technician to help support tickets with internals, computer upgrades, and to help upgrade newest version with their apple phones.We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Required Skills & ExperienceMust Haves:• 3+ years of desktop support experience• Experience with apple products (installing, updating new apple versions)• -Basic technical knowledge of desktop hardware and software troubleshooting• -Ability to provision and configure laptops, printers, and peripherals for new hires• -Comfortable working in a ticketing queue (ServiceNow experience is a plus, but not required)• -Strong customer service and communication skills -Ability to work independently and stay focused during lab-based tasks• -Demonstrates empathy and patience when supporting end u • -Service-oriented mindset with a proactive approach to problem-solving• -Willingness to learn and grow in a fast-paced IT environment Nice to Have Skills & ExperiencePlus:• ServiceNow experience Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2025-09-25