Call Center Representative

Company DescriptionAbout Shine Social BrandAt Shine Social Brand, we believe that every customer interaction is an opportunity to deliver value, build trust, and create meaningful experiences. As a forward-thinking brand engagement company, we specialize in customer support solutions that combine human connection with operational excellence. Our team is committed to elevating service standards and empowering professionals to grow and succeed within a collaborative environment.Job DescriptionJob DescriptionWe are seeking a motivated and customer-focused Call Center Representative to join our team in Cincinnati, OH. In this role, you will be responsible for handling inbound and outbound calls, assisting clients with inquiries, and delivering an exceptional service experience. If you're organized, professional, and enjoy working in a fast-paced environment, we want to hear from you.ResponsibilitiesAnswer incoming calls and respond to customer inquiries efficiently and professionallyMake outbound follow-up calls to support customer needs and resolve issuesProvide accurate information regarding products, services, or account detailsDocument customer interactions and maintain updated records in internal systemsCollaborate with team members and supervisors to ensure customer satisfactionEscalate complex issues to the appropriate department when necessaryMeet individual and team performance goals and KPIsQualificationsQualificationsHigh school diploma or equivalent; associate's or bachelor's degree is a plus1+ year of experience in a call center or customer service role preferredExcellent verbal and written communication skillsStrong listening skills and ability to handle high call volumes with professionalismComfortable using CRM systems, phone systems, and multitasking in digital toolsProblem-solving mindset with attention to detailReliable, punctual, and goal-orientedAdditional InformationBenefitsCompetitive annual salary: $50,000 - $54,000Opportunities for career advancement and internal promotionSkill development and ongoing training providedSupportive and collaborative team cultureFull-time employment with consistent Monday to Friday schedulePaid time off and observed holidaysHealth and wellness benefits available after probationary period

Created: 2025-09-25