Patient Engagement Representative

Job Title: Patient Engagement Representative Job Category: Call Center Representative The Patient Engagement Representative plays a critical role in supporting patient acquisition and retention strategies through multi-channel communications. This position is part of a high-volume contact center environment, handling inbound and outbound communications including calls, emails, web chats, and SMS messages. Representatives serve as the first point of contact for patients responding to hospital marketing campaigns, physician referrals, service line navigation, and community support initiatives. Key Responsibilities: + Respond to patient inquiries via phone, email, chat, and SMS using approved scripts. + Provide physician referrals in compliance with Stark Law and Safe Harbor guidelines. + Navigate service lines and assist with eligibility screening for care coordination. + Register patients for events and process payments securely. + Handle sensitive calls (e.g., data breaches, contract negotiations) using FAQs and escalation protocols. + Document all interactions accurately across multiple systems. + Conduct reminder calls and outreach for opt-in hospital services and events. + Ensure all communications align with hospital branding and professional standards. + Support multi-language calls via interpreter services. + Escalate unresolved issues and patient complaints appropriately. Required Skills & Qualifications: + Must reside in Eastern or Central Standard Time Zones. + High-volume call center experience is required. Healthcare call center experience is a plus. + Strong customer service and technical support skills. + Proficiency in troubleshooting and multi-tasking across systems. + Excellent written and verbal communication skills. + Ability to work flexible shifts between 8 AM - 9 PM EST. Pay and Benefits The pay range for this position is $17.50 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 26, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Created: 2025-09-25