Remediation Deployment Specialist II, Team Lead

OverviewField Action Remediation Deployment Specialist to implement remote software and firmware deployments, configure devices in RSS, and perform other remediation activities. This role also leads the team working at night, mentoring other deployment specialists, answering questions, and supporting customer issues that arise. Requires deep technical skills, excellent customer service abilities, and meticulous documentation practices in an FDA-regulated environment.Key ResponsibilitiesLead and mentor a team of internal and contract Remediation Deployment SpecialistsAssist with training of new associatesFoster a culture of accountability, innovation, and collaborationComplete field action remediation through remote software/firmware deploymentConfigure devices in RSS and perform other remote remediation activitiesMaintain accurate records and complete service documentation for all ticketsCollaborate with advanced support specialists as neededBuild effective working relationships across functions and locationsDeliver high-quality work while adhering to strict quality standardsCommunicate effectively with customers, building rapport and addressing their needsMaintain reporting tools and metric tracking systems with current dataDevelop and update process documentationIdentify workflow improvements and eliminate non-value-added tasksAssist in developing processes and procedures to support department strategiesHelp draft knowledge articles and job aidsProfessional AttributesAbility to lead with integrity and motivate a team to deliver results that matterSelf-awareness and emotional intelligence in workplace interactionsAdaptability in diverse environmentsSelf-starter with curiosity and initiativeProblem solver comfortable working in a dynamic, fast paced environmentCommitment to broadening skills and supporting organizational capabilitiesAbility to follow procedures in an FDA-regulated environmentRequired QualificationsHigh School Diploma or equivalent experience3-5 years of proven applied experienceComputer Science, Technology, Healthcare-related education or equivalent work experienceProficiency in English (reading, writing, speaking)Deep technical orientation with experience deploying proprietary and standard applicationsExperience with Windows operating systems, Active Directory, and domain securityAnalytical skills for logical troubleshooting of technical problemsAbility to work independently, manage multiple tasks, and prioritize effectivelyProblem solver comfortable working in a dynamic, fast paced environmentDiligent with thorough follow-up capabilitiesGoal and action-oriented mentalityComfortable working remotely between 10pm and 6am local time. Minimal weekend/holiday work when necessary.Preferred Qualifications5-7 years of service experience in troubleshooting and repair of electronic systemsKnowledge of cloud computing, SQL, Windows-Unix/Linux environmentsPrior experience as a team lead or other leadership roleExperience with remote access tools and SQL scriptingExperience working in FDA-regulated environmentsWork Arrangement and Company InformationAt BD, we prioritize on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving in the fast-paced healthcare industry. For most roles, a minimum of 4 days of in-office presence per week is expected to maintain our culture of excellence; remote or field-based positions will have different workplace arrangements indicated in the job posting. Employment may be contingent upon proof of full COVID-19 vaccination in some locations, and testing may be available or required. BD’s Workplace Accommodations Policy applies where appropriate.Why Join Us?A career at BD means being part of a team that values your opinions and contributions, encourages you to bring your authentic self to work, and promotes learning and growth every day. BD fosters a culture of accountability, collaboration, and impact.To learn more about BD, visit the BD Careers site.Becton, Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally-protected characteristics.SalarySalary information: $33.80 - $55.70 USD hourly (range may vary by location and role). #J-18808-Ljbffr

Created: 2025-09-26