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Director, AI and Innovation

SupportFinity™ - Portsmouth, OH

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Job Description

OverviewWe are seeking a forward-thinking AI & Innovation Lead to drive the strategic adoption of artificial intelligence, machine learning, and emerging technologies across our product portfolio. This role will sit within the Engineering organization and act as the catalyst for innovation initiatives, ensuring that our solutions remain at the forefront of technology and deliver meaningful value to customers. The ideal candidate combines deep technical expertise in AI/ML, strong product sense, and the ability to influence cross-functional teams to bring innovative ideas from concept to delivery.ResponsibilitiesAI Workstream Leadership: Define and own the AI roadmap across all products in collaboration with Engineering, Product, and Business stakeholders. Identify, evaluate, and prioritize AI/ML use cases that drive measurable business value. Guide design and implementation of AI-powered features, ensuring scalability, security, and ethical considerations. Partner with Data Engineering and Product teams to ensure the right data pipelines and infrastructure are in place to support AI novation & Emerging Technology: Act as a thought leader in innovation — continuously scanning the horizon for new tools, frameworks, and emerging technologies (AI, automation, GenAI, NLP, analytics, cloud-native, etc.). Run innovation workshops and hackathons with engineering and product teams to surface and validate new ideas. Drive proof-of-concepts (POCs) and pilots, converting promising ideas into production-ready features. Build partnerships with external vendors, research organizations, or startups to explore and integrate new solutions.Cross-Functional Collaboration: Work closely with Product Management to align AI initiatives with customer needs and product strategy. Partner with Engineering teams to integrate AI models and tools into existing architectures. Collaborate with Security, Compliance, and Legal to ensure AI/ML implementations meet regulatory and ethical standards. Evangelize innovation and AI opportunities across the organization, acting as a bridge between technical and business stakeholders.QualificationsRequired:6+ years of experience in software engineering, data science, or AI/ML roles, with at least 3+ years in a strategic role.Expertise in machine learning, natural language processing, generative AI, and modern AI toolchains.Experience with cloud platforms (AWS, Azure) and modern data/AI infrastructure.Proven track record of delivering AI/innovation projects from concept to launch.Understanding of MLOps practices, model lifecycle management, and responsible AI principles.Excellent communication skills with the ability to influence both technical and non-technical stakeholders.Strong understanding of IP or data sharing implications for LLM training/prompting data uploadsStrong understanding of the operational financial model for using LLMs, used to inform product pricing and/or product feature design.Preferred:Prior experience leading an AI/Innovation lab or workstream within a product engineering organization.Background in SaaS, Life Sciences, or compliance-driven industries.What we provideMerit-based compensation – Competitive base salary plus bonusWork from anywhere – Roles are open to candidates located anywhere in the U.S (United States)Unlimited PTO (Paid Time Off), including Paid Holidays and Sick Leave401k+ MatchComprehensive health, dental, and vision insurance.Paid Parental LeaveHealth and wellness perks including life & disability insurance, healthcare funding options like FSAs and HSAs, Dependent Care, an EAP program, discounts, Learning and Development, internet and cellphone stipendsNotice for all applicants: we are seeking a permanent full time employee, this is not a contractor position.Notice for Colorado applicants as required by sb19-085. Annual salary of $200,000-$250,000+ benefits and bonus.MediSpend is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law. To all recruitment agencies: We do not accept unsolicited agency resumes and are not responsible for any fees related to unsolicited resumes.About the companyMediSpendBe vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities. #J-18808-Ljbffr

Created: 2025-09-26

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