Head of Cloud Network Services Quality

This role will champion and safeguard end-to-end quality across the entire customer journey — from sales engagement, product design, and engineering development, through deployment, services, and care — ensuring CNS solutions deliver consistent excellence, reliability, and customer value. This role will help establish a culture of quality ownership across functions, ensure the organization drives measurable improvements in product performance and sales / service delivery, and align all stakeholders around a unified quality vision that earns customer trust, accelerates adoption, and strengthens CNS’s leadership in Cloud and Network Services.HOW YOU WILL CONTRIBUTE AND WHAT YOU WILL LEARNLead CNS Quality in active collaboration with quality representatives from Product Engineering, GBC, and Service & Care.Define and lead CNS quality strategy, from vision, mission, strategic pillars, and tactical activities with relevant KPIs & Metrics for a measurable impact.CNS Quality Leadership and Strategy, Quality representation as CNS Q to multiple Nokia level forums & governance.Lead/conduct E2E quality deep dives and CNS improvement initiatives spanning across organizations (with support from the quality representatives from Product Engineering, GBC, and Service & Care, ECE, NMP).ISO 9001 and TL9000 Compliance: Ensure compliance with ISO 9001, TL9000 standards, coordinate certification processes, and keep abreast of changes in industry requirements.Supplier Quality Management: Partner closely with suppliers to define quality requirements, assess performance, and implement improvement programs. Drive supplier development to ensure consistency and reliability in the supply chain.Customer-Centric Quality: Own and drive improvements for NPS – Voice of the Customer, as well as representing CNS in cross BG quality related topics and initiatives.Data-Driven Quality: Leverage analytics, proactive monitoring, and customer feedback loops to continuously enhance end-to-end performance through focused dashboards and KPIs.Cross-Functional Leadership: Align sales, product, R&D, and service delivery teams around a common quality framework, KPIs, and improvement programs by driving an end-to-end Continuous Improvement Forum addressing cross-functional systemic repeatable issues.Quality Evolution: Sustain QMS (Quality Management System), modernize and evolve it to meet the growing needs of CNS strategy.QualificationsMust Have:University Degree or equivalent education in Computer Science, Software Engineering, Telecommunications, or other related area (or management).Experience in quality management; project/program management, and management systems ISO 9001; 14001; 27001; TL9000.Experience in software development; understands cross-site or cross-domain product development principles and management within CNS and Nokia.Understands centralized and localized models and principles of Service and Care delivery in Nokia.Proficient and experienced in structured problem solving; improvement definition, streamlining, deployment.Quality management related certification like Lean; Six Sigma; quality system auditing would be a plus.Familiar with transformation strategies and strategic change management.Good to Have:Experienced with the Agile development process.Understanding of Quality Framework and principles.Experience in development and deployment of a standard “best practice” framework.Understanding how to measure success in change using reporting metrics, status, and critical KPIs.Good understanding of CNS products, portfolio offerings and evolution.Clear understanding or experience with Quote to Cash; Create – Sell - Deliver - Execute process landscapes.Experience interfacing with customers on both Sunny and Rainy day situations.About UsCome create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.What we offerNokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.Nokia is committed to inclusion and is an equal opportunity employerNokia has received the following recognitions for its commitment to inclusion & equality:One of the World’s Most Ethical Companies by EthisphereGender-Equality Index by BloombergWorkplace Pride Global BenchmarkAt Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.About the TeamAs Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.Job InfoJob Identification 24958Job Category QualityPosting Date 09/23/2025Apply Before 03/05/2026Job Schedule Full timeBusiness Unit CNS Cloud and Network ServicesRole Type People ManagerUS/Canada Salary Range $145,175-273,325 Plus eligible for variable pay/incentives.Locations 3201 Olympus Boulevard, Dallas, Texas, 75019, US; 600 March Road, Ottawa, Ontario, K2K 2E6, CA; Not in Nokia premises, US Virtual, US (Hybrid) #J-18808-Ljbffr

Created: 2025-09-26