Senior Technical Solutions Engineer

OverviewRegScale is a continuous controls monitoring (CCM) platform purpose-built to deliver fast and efficient GRC outcomes. We help organizations bridge security, risk, and compliance through controls lifecycle management. By leveraging CCM, organizations experience process improvements such as faster certification times and reduced audit preparation effort.We are seeking a Senior Technical Solutions Engineer to serve as the technical expert in customer engagements with a focus on driving platform adoption and delivering measurable customer outcomes. The role emphasizes utilizing RegScale’s technology to address complex security, risk, and compliance challenges, combining technical expertise with strong customer service to deliver value and drive customer success. If you’re excited to be part of a fast-paced startup and enjoy solving customer problems with reliable solutions, we would love to meet you.The position must be a US Citizen and is subject to a background check and unannounced drug testing requirements. The role is fully remote with an option to be based in our Boston, Knoxville, or DC area offices. Up to 25% travel to customer sites is anticipated. We offer a compensation package that includes a competitive OTE and stock options to attract talent focused on customer delight.Key ResponsibilitiesProvide comprehensive post-sales onboarding assistance to ensure customers reach production readiness and achieve long-term adoption, including deploying RegScale across environments such as Docker and Kubernetes.Participate in solution workshops with customers to identify requirements and objectives and help shape prescriptive technical strategies.Develop Python scripts to load customer data and integrate RegScale with external commercial tools and platforms.Create, maintain, and document product integration scripts to support ongoing extensibility and customer use cases.Develop technical solutions and demonstrate the RegScale platform in customer engagements and sales support scenarios.Deliver customer training to support platform adoption and user enablement.Capture and communicate customer technical requirements to the Product team to inform future enhancements, and pilot/test new features in product development.Enable the Customer Success team by creating technical trainings for customers that include demonstrations, example code, and hands-on exercises.Collaborate with the Customer Success team to support existing customers by increasing platform utilization and identifying expansion opportunities.Provide responsive technical support to customers, troubleshooting issues and guiding resolution.Required SkillsExperience with data manipulation of structured and unstructured data, including data exchange, transformation, and developing REST APIs and custom scripts.Hands-on experience accessing and integrating with commercial software platforms via documented APIs.Familiarity with Python-based frameworks, with bonus points for Django and/or Flask, and Celery task queues in integration or automation scenarios.Strong problem-solving skills with the ability to troubleshoot complex technical challenges across customer environments.Education/Training, Qualifications, and CertificationsBachelor’s degree in Computer Science, Engineering, or a related technical field and 10+ years of relevant experience, or a Master’s degree and 7+ years of experience.Demonstrated success operating as part of a high-performing, cross-functional team in a technical services or solutions engineering capacity.Proven experience in an enterprise software or B2B SaaS company, ideally in cybersecurity or GRC.Strong troubleshooting and diagnostic skills with the ability to resolve complex customer issues and communicate solutions effectively.Passion for solving customer problems and driving long-term value through adoption, enablement, and relationship-building.U.S. Citizenship required. Position is subject to background checks and unannounced drug testing.Voluntary Self-IdentificationFor government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is voluntary. Any information provided will be confidential and will not be used in hiring decisions. The following sections include information about protected categories to support equal employment opportunity reporting.As an equal opportunity employer, RegScale does not discriminate on the basis of any protected status. The information collected below is used solely for reporting requirements and compliance with applicable laws. #J-18808-Ljbffr

Created: 2025-09-26