Friendship Line Counselor - Bilingual Spanish (Full -...

Overview Institute on Aging (IOA) is advancing healthcare models to enable aging in place. IOA’s Friendship Line Department (FL) seeks a Full-Time, Bilingual Spanish Counselor. This position may be remote in California but requires occasional appearances at IOA HQ in San Francisco for training or other required reasons. Shifts include overnight weekdays and possibly weekends. The FL Counselor provides emotional support, reassurance, counseling, crisis intervention, abuse prevention, well-being checks, and information and referrals for older adults over the phone. Responsibilities Complete six-month assessments for all clients, including PHQ-9, UCLA Loneliness, MOS Social Support, and Suicide Risk Assessment Provide social support and suicide risk assessment as part of caller care Ensure all calls to the call center are answered within 60 seconds or less Provide referrals and information to callers as needed Enter 100% of caller information into the FL database in real time Complete new client intakes as requested Attend relevant training offered by Friendship Line trainers and IOA Attend weekly FL team staff meetings and supervision with the FL Manager Assist with scheduling volunteers for phone shifts as needed Provide support and assistance to volunteers as needed Contact the FL Supervisor for call-center support when needed Perform all other related tasks as assigned Qualifications Prior or current college coursework in Human Services, Social Work, Gerontology, Psychology, Health Sciences, or related field Bilingual in Spanish and English Technology Requirements High-speed Internet connection with WiFi Personal computer with Webcam (PC: Windows 7 SP1 or later, or Mac OS 10.11 or later) Personal mobile device (iOS 8.3+ or Android 4.2+) Desired Qualifications Bachelor’s Degree or higher in Human Services, Social Work, Gerontology, Psychology, Health Sciences, or related field One-year prior work experience with hotlines and/or call centers Bilingual fluency in English and Spanish (also consider Chinese or Russian) Prior/current experience as a volunteer or paid staff member in human services Excellent organizational, interpersonal, and verbal communication skills Strong attention to detail, ability to multi-task, and good problem-solving skills MS Office Suite proficiency (Word, Excel, Outlook) Flexibility and patience to work in a busy team environment Ability to take direction and refer issues beyond scope to FL Manager Experience learning and using online databases Experience working with senior adults Excellent telephone skills Compensation Range: $20-$22/hourly. This range is not necessarily reflective of actual compensation and depends on experience, education, and other factors. This range does not include additional equity, benefits, or non-monetary compensation. Important Notices Beware of Hiring Scams: Institute on Aging will never request payment or sensitive personal information during the hiring process. All official communication will come from a verified IOA email address. If you receive suspicious communications, report them to . All legitimate job openings are on the IOA Careers Page. We encourage you to learn more about IOA by visiting us here. IOA reserves the right to adjust work hours or duties when appropriate. IOA is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment. Applications are considered without regard to age, race, religion, color, national origin, sex, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status, or any other protected category. Pursuant to the San Francisco Fair Chance Ordinance, IOA will consider qualified applicants with arrest and conviction records. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Hospitals and Health Care #J-18808-Ljbffr

Created: 2025-09-26