Client Services Rep/Office Services

Skills No record(s) found. Education/PersonaDegree Type Major/Certification Required Preferred High School Diploma/GED Job Description & RequirementsJob Type: Recruited Resource - General Temp Number of Positions: 2 System Location: QO - 1001 Created Date: 9/11/2025 Job Title: Customer Service Representative CWR Type: W-2 Reason: New Position Qualifications: High School Diploma required, BS/BA Degree in Business, or related field (or equivalent experience) preferred 1-2 years experience in customer-facing role Experience in a contact center environment strongly preferred Ability to multi-task and manage multiple conflicting priorities Ability to maintain composure through stressful situations Proficient in Microsoft applications Excellent written and oral communication skills required Responsibilities: Customer Support " Handle inbound calls, emails, and other inquiries from customers in a professional, courteous, and efficient manner. " Provide accurate information regarding products, services, orders, and account status. " Troubleshoot customer issues and work with internal teams to resolve concerns quickly. " Document all customer interactions in the CRM system with accuracy and attention to detail. Operational Excellence " Meet or exceed performance metrics such as response time, quality, and customer satisfaction. " Follow established processes while identifying opportunities to improve efficiency. " Support workload management by assisting peers and contributing to team goals. Strategic & Project Support " Participate in short-term projects focused on process improvement, system enhancements, and customer experience initiatives. " Provide input and feedback to improve workflows, training materials, and knowledge resources. " Collaborate with cross-functional teams to test new tools, systems, or procedures. Other Duties " Support ad hoc assignments as directed by leadership. " Maintain a positive, professional attitude while representing the company brand. Location: On-site 5 days/week (CNP location) Hours: Multiple Shifts available between 8:30am and 6:30pm Comments/Special Instructions Attached Documentation: No record(s) found. Requestor & Work LocationRequested by: N/A Alternate: N/A Report To: N/A Phone: N/A Ext.:N/A Travel Required: How Much Travel? Report To Manager's Office Address 100 Indigo Creek Drive USRO1, Rochester, NY 14626 United States Start Date: 9/15/2025 Work Days: Sun Mon End Date: 9/11/2026 Start Time: 8:30 PM Total Reg Hours: 107.50 End Time: 6:30 PM Overtime Required: Lunch Time: 30 Minutes Exempt: Open Bid:

Created: 2025-09-26