Scheduling & Operations Manager (Wausau)

ABOUT THE ROLETLC Home Care is a locally owned, trusted provider of non-medical home care services. Were looking for a sharp, ambitious Operations & Scheduling Coordinator to manage caregiver schedules, resolve call-offs, and support our care team.This is a remote position where youll work full days from home on a company-provided laptop. On your assigned days, you will be the first point of contact for urgent caregiver schedule changes or client needs, and calls can come in at any hour (day or night).This role requires someone who can stay calm under pressure, think quickly, and keep operations running smoothly. It is not compatible with another full-time job or with caregiving responsibilities you must be able to give your full attention to TLC Home Care during your assigned days.The position will begin on a trial basis to ensure the right fit. This is also a growth-oriented role. The right candidate will gain exposure to all aspects of running a home care agency, with the potential to step into a leadership role.RESPONSIBILITIESBuild and manage daily/weekly caregiver schedules in AxisCare softwareServe as the first point of contact for caregiver call-offs, including urgent early morning or late evening situationsQuickly reassign shifts and maintain coverage to ensure seamless client careTriage new client referrals and handle all incoming requests through the business phone, ensuring each issue is fully addressed (not passed back as a to-do list for the Owner)Communicate clearly and respectfully with caregivers and clients to resolve scheduling issuesMaintain accurate caregiver records (availability, credentials, compliance)Track and escalate recurring staffing or scheduling challengesWHAT WERE LOOKING FORStrongly preferred: healthcare scheduling, medical office admin, or staffing agency backgroundComfortable using software (AxisCare or similar)Highly organized, detail-oriented, and calm under pressureReliable and able to dedicate full attention during assigned days, including urgent early morning or evening callsStrong communicator who balances firmness with empathyAmbitious, dependable, and eager to take on operational responsibilitySCHEDULE & COMPENSATIONPart-time, 2 back-to-back days each week (days are flexible; ~1620 hrs/week)Each scheduled day is a full 8-hour workday, with urgent calls outside business hours included as part of your role$2327/hr depending on experiencePaid for full workdays on your assigned scheduleLaptop provided for remote workFlexible, part-time role with potential to expandDirect mentorship from the Owner on managing a successful home care agencyTrial basis to start ensuring a mutual fit before long-term commitment

Created: 2025-09-26