Claims Assistant (Addison)

Position title: Claim Assistant or Senior Claim Assistant (Commensurate with Experience)Position Overview: Our client is a third-party claims administrator responsible for multiple claims programs to include commercial auto, general liability, construction, self-defense, and red flag law claims. Our Dallas-based TPA is fast-paced and growing. This position will handle claims within each programs expectations and focus on the best possible claim outcomes.We are looking for a decisive person with excellent communication skills and potential to grow with us.Job Summary: Responsible for providing administrative support for the claims operation.Primary Job Duties & Responsibilities: Courteously and promptly answer calls from insureds, claimants, agents, and any other parties. Assist in providing and gathering necessary information in a timely manner. Accurately enter notice of loss information into the claim system and assign claims to the appropriate adjuster. Identify claims that require immediate attention and escalate to the appropriate resource. Confirm receipt of claims and send acknowledgement letters. Maintain positive, professional relationships with insureds, customers, carriers, and co-workers to achieve optimal outcomes. Communicate and collaborate with adjusters to provide claims support. Research, obtain, and document claim information to ensure the level of service provided to our customers meets/exceeds service level agreements. Respond to customer inquiries and accurately document discussions in electronic claim file. Process financial transactions to include loss and expense payments, stop payments, voids and re-issuance of payments. Maintain claim files to include closings, transfers, claim file audit pulls, etc. Process letters, and any related claim forms and correspondence. Assist with special projects as required/requested. Demonstrate a technical proficiency with all computer systems necessary for the efficient management of daily tasks. Document all activity on any claim in the electronic claim system. Create and distribute reports as needed. Mail distribution and processing. Other administrative duties as assigned.Skills: High level of organization skills Ability to provide high level of customer experience Highly effective verbal and written communication skills Ability to work closely with others Requires high level of detail Proficient in Excel and Word

Created: 2025-09-26