Manager - Business Operations & Planning

About The OutsetFounded by Scarlett Johansson, The Outset is a clean, high-performance skincare brand rooted in the philosophy of being gentle on yourself—on your skin, and in life. We champion universal, botanical-based solutions for sensitive skin, and are redefining everyday skincare with a simplified, effective regimen that supports a resilient skin barrier and a more grounded approach to beauty.The Operations Coordinator will work closely with the Director of Operations in managing the day-to-day operations of The Outset. This role will coordinate and oversee warehouse operations as well as B2B and D2C order fulfillment and transportation, in addition to supporting our cross-functional teams. This role is an integral part of warehouse operations and the end-to-end supply chain.Wholesale Fulfillment & Order ManagementCoordinate and manage end-to-end order processing for wholesale partners.Monitor order status, ensure timely fulfillment (ensure SLA), and proactively resolve issues. Collaborate with Sales and Customer Service to prioritize key accounts and urgent orders and communicate any inventory limitations.Maintain thorough documentation to support chargeback disputes when applicable.Warehouse & Inventory ManagementServe as the day-to-day contact for 3PL warehouses or internal fulfillment teams.Monitor inventory levels, reconcile discrepancies, and coordinate stock movement.Support cycle counts, audits, and maintain accurate inventory records.Retailer & Platform OperationsSet up and maintain items/SKUs across retailer platforms (Amazon, Nordstrom).Ensure compliance with each retailer’s operational requirements (e.g., routing guides, labeling, ASN, EDI, etc.).Schedule pickups, track shipments, and handle freight claims or issuesPartner with freight carriers and 3PLs to optimize shipping costs and service levels.Operational Process Improvement & ReportingAssist in creating dashboards and reports related to fulfillment KPIs, inventory, and logistics.Identify process inefficiencies and propose solutions to streamline operations.Support warehouse operations, including order flow, inventory receipts, and assembly builds within NetSuite.Office & Team OperationsManage inbound and outbound office shipments in partnership with the Marketing Intern.Coordinate team communications and plan internal and off-site events.Maintain an organized and welcoming office ***** greet guests, prepare meeting rooms, manage food and beverage orders, order office supplies/snacks, and ensure cleanliness.Manage office inventory of products, samples, and merchandisePartner with building management to coordinate office upkeep, payments, and maintenance needs.Bachelors Degree or equivalent experience~1 year of experience in CPG operations or a similar role; EDI order processing (Spring Systems), NetSuite (ERP), Shopify (e-commerce platforms)~ Proficient in MS Office (Excel, Outlook), Google Suite~ Strong organizational skills with the ability to manage and prioritize tasks effectively~ An annual salary between $66,000 - $70,000 per year in addition to flexible paid time off, employer contributed health benefits, and generous parental leave policies.

Created: 2025-09-26