Dealer Parts Specialist

*****This position exists to interface with dealers ensuring Jayco’s product warranty and service objectives are administered and accomplished in a timely, cost effective manner.Essential *****Communicates with dealers in a professional manner to gather facts, negotiate solutions and resolve disputes.Responds to telephone and written inquiries on a wide variety of issues using SOPs in a high call volume environment.Authorizes dealer warranty work within guidelines and procedures.Authorizes repairs and supplies parts to non-Jayco repair centers.Provides information repair procedures and initiates unit returns for repair work.Provides technical service information to dealers and customers.Files incident reports for property damage, personal injury or fire.Additional *****Enters pertinent information into unit files.Performs other duties relating to technical service bulletins, arranging for transportation of returned parts or units, etc.Preferred Experience/ *****Knowledge of RV construction processes, warranty provisions, codes & standards, Lemon Laws, etc.Technical aptitude is required.Prior high volume call center experience is helpful.Necessary Skills & *****Willingness to learn, grow and adapt to an ever changing product environment.Listening skills to thoroughly understand problems and respond appropriately in a timely manner.Desire and ability to problem solve effectively.Work *****This position may require sitting, standing, working in front of a computer monitor in an open office setting approximately 95% of the day.This position regularly requires communicating with others; use of hands and fingers to operate phone, keyboard and other tools; reaching with hands and arms.This position is a full-time position, which may require some flexibility in hours and days worked.Regular attendance is required.Supervisory ***** noneRemote ***** not available.Jayco offers a generous benefits package *****~(2) Medical Insurance plan options, HSAs, and FSAs~ Family Care Clinic for employees and dependents enrolled in a Jayco medical plan (IN only)~ Dental Insurance~ Vision insurance~ Disability and Life Insurance~401k plan with an annual discretionary match~ Wellness Benefits~ On-site Fitness Center access (IN only)~ Health Clinic for employee use (IN only)~ Employee Assistance Program (EAP) Benefits

Created: 2025-09-26