Global Executive (Scheduling, Room booking, ...

Room Booking CoordinatorEast Hanover, NJ (On-Site)need to be to be proficient in Outlook and calendaring, along with customer service as its a customer facing roll. Coordinate scheduling services to support NBS Global Internal Meeting and Events Team, and the East Hanover Collaboration and Conference Team. Main resolver for IME requests using centralized request portal ( SNOW ) Progress all IME tickets as required following the IME room booking coordinator SOP Serve as a central point of contact to global customers providing scheduling guidance via phone, email, etc. Manage all aspects of the IME room reservation. Reserve the rooms in Outlook via generic mailbox, provide guidance on room availability, approves/declines room reservations. Secure the customer meeting space based on customer's requirements a availability Enter and track initial event information into the IT SharePoint site and input updates as required. Coordinate any required room changes i.e. moves, cancellations, blocks etc. Escalate room booking issues impacting customers to management as required Manage, maintain, and update documents and timelines for customer requests. Collaborate with clients, IT team, A/V team, REFS teams to ensure meeting life cycle Provide guidance and support to end-users responsible for self-service meetings. Track and report any issues that resolver groups and or customers are experiencing with the scheduling tools or processes Collaborate and provide training / guidance to global room booking team as needed Schedule and run room booking team meeting or any other required collaboration on topic Assist in process improvement Provide daily report for USEH event space schedule Provide relevant reports to management team

Created: 2025-09-26