Field Technician (Lima OH)

Job Title: *Field Technician Company: *Virtual Technologies Group (VTG) *Travel:* Up to 50% *Position Type:* Full-Time *Virtual Technologies Group is a leading innovator in the technology sector, specializing in the development and implementation of advanced virtual solutions. Our mission is to empower businesses with cutting-edge technology that enhances efficiency, productivity, and connectivity. Our commitment to excellence, innovation, and customer satisfaction drives us to continuously push the boundaries of what is possible. At Virtual Technologies Group, we are dedicated to shaping the future of technology and making a positive impact on the world. *The Technician role is responsible for maintaining a high level of customer satisfaction with our clients’ end-users through performing tasks that will solve technical problems. There is travel required. *Lead the charge, or assist the Network Engineer with handling IT needs for clients - primarily end user and localized issues at the end user level * Work with internal help desk to resolve customer issues after escalation from ticket submission * Assist the engineers to install and maintain small to large network infrastructures * Assist in protecting data, software, and hardware by coordinating, planning and implementing network security measures * Attentive customer service, focused on client satisfaction * Assist in making recommendations, plans, and implementation of new technologies that move a client’s business forward * Maintain weekly time and expense records inside of the PSA platform for work/travel performed as per policy * Occasional on-call work is required based on team rotation *Associate’s degree in information technology or related field  * Minimum 2 years of customer service/end user support  * Previous experience or classroom work related to IT field for at least 2 years  * Familiarity with Office 365/SharePoint  * CompTIA Network+ or equivalent networking fundamentals * Microsoft 365 Certified: ITIL Foundation (for process understanding) * Proficiency in Windows 10/11 support and device configuration * Experience supporting Office 365, Teams, Outlook, OneDrive * Familiar with basic networking: Understanding of Active Directory, user provisioning, and group policies * Skilled in using remote tools (ScreenConnect, TeamViewer, RDP) * Familiar with mobile device management (MDM), especially iOS/Android * Ability to work independently in the field while staying responsive to dispatch * Experience with customer onboarding, new workstation setup, and physical installs * Ability to clearly document work in a PSA and maintain real-time ticket updates Job Type: Full-time Health insurance *

Created: 2025-09-26