Assistant General Manager

Opening November 2025 Kyma has come to West Palm Beach! We are looking for Hospitality focused, high energy individuals who are looking to make an impact in the South Florida market! The Assistant General Manager “AGM” is responsible for assisting the General Manager in leading all property team members in running an efficient and profitable operation, managing day-to-day store operations, maintaining high service quality standards and customer satisfaction levels, ensuring the highest standard of safety and sanitation, and fostering a positive work environment with high employee morale. Essential Job Duties & Responsibilities: Hospitality: Promotes the core values and culture of KYMA , including but not limited to excellence in food and beverage, service, and hospitality.  Leads service as a section manager. Actively engages in all steps of service including initial greet, menu spiels, order taking, beverage service, food presentation, grilling, check handling, and fond farewells.  Liaises between the FOH and culinary team during service.  Develops positive customer relationships and addresses customer service needs. Responds efficiently and accurately to customer complaints and reviews. Finance: Develops and executes sales and profit plans in line with budgetary goals. Ensures, and is accountable for, profitability of the store by growing sales and controlling cost of goods. Directs and oversees ordering and inventory management for all departments of the restaurant.  Maintains and utilizes daily, weekly, quarterly and annual financial reporting tools as directed by the Director of Operations and General Manager.  Ensures proper team member coverage per the needs of business while maintaining target labor costs. Oversees all cash management functions; Maintains proper loss prevention standards Operations: Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc.  Manages hourly employees in their daily responsibilities at KYMA , providing clear, effective direction.  Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed.  Performs all back office POS functions including employee profiles. Conducts Department of Health (“DOH”) walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately. Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment. Ensures that all team members are educated on our products and services. Oversees a regular schedule of service classes open to all employees.  Ensures that all KYMA drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards. Approve any maintenance or repairs needed to keep the property in tip top condition within the budget Staff Management: Hire, train, supervise, manage, coach, counsel, and evaluate all hourly and salaried KYMA employees. Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in daily actions. Consistently monitors, coaches and encourages management team and hourly service employees to meet Company’s service standards. Resolves team member or customer conflicts consistent with KYMA complaint handling guidelines.  Directs office administrator on postings for open positions and interviewing candidates.  Builds morale and team spirit by fostering a work environment where team members’ input is valued. Standards: Demonstrate the Company’s core values of people, learning, culture, relationships, sustainability and stewardship. Maintain professional and respectful behavior when in contact with customers, management, and teammates. Present a polished personal appearance, adhering to company grooming standards outlined in the Employee Handbook.  Adhere to all company policies and procedures outlined in handbooks, manuals, and other company documents. Attend and participate in all scheduled meetings, training sessions, and continuing education activities. Take care of all company property. Maintain safety, cleanliness, and sanitation standards. Comply with federal, state, and local laws and regulations. Qualifications: Must have the ability to read, speak, understand, follow written directions, and verbal instructions in English,Spanish and Greek is a plus. Communicates information effectively and efficiently.  Excellent organizational skills and attention to detail. Possesses a positive, results-oriented, team-player mentality. Ability to perform job duties and responsibilities well and maintain professionalism and composure under pressure and in a high-paced and at times stressful environment. Knowledge of workplace safety procedures and local Department of Health standards. Food Handler’s Certification or the ability to obtain in accordance with federal, state, or local regulations and/or Company policy. Able to work a flexible schedule in order to accommodate business levels (weekend, nights, and holiday availability required). We will endeavor to provide reasonable accommodations for sincerely held religious beliefs.   Familiarity with restaurant management software such as point of sales, reservations management, inventory management, Microsoft Office, and Google Workspace.  Ability to effectively train others. Excellent time management skills with a proven ability to meet deadlines. Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. More detail about Kyma - West Palm Beach part of Kyma Restaurants, please visit

Created: 2025-09-27