Customer Service Assistant 1 - Multiple Positions

What You Will Do at ODM: Office: Operations Bureau: Network Management Classification: Customer Service Assistant 1 (Multiple Positions) Job Overview: The Ohio Department of Medicaid (ODM) is seeking a customer service professional to be part of our Provider Enrollment unit. The Provider Enrollment unit provides support, technical guidance, and complaint resolution to Ohio Medicaid providers. As a Customer Service Assistant 1 in the Office of Operations, Ohio Department of Medicaid (ODM), your responsibilities will include: * Provide assistance and education on the provider enrollment process for the Medicaid program through written correspondence and/or telephone communication * Follow up with providers/stakeholders to resolve problems/issues * Submit production reports on a regular schedule * Accurately screen and process applications for Ohio Medicaid * Update provider records/files * Attend and participate in staff meetings * Responsible for remaining up to date with Federal and State rules, policies and procedures to ensure that education and screening activities are accurate * Assist with conversion efforts/project/data clean-up for the new Provider Network Management module (PNM) * Participate in training sessions for the new PNM system 3 mos. trg. or 3 mos. exp. in office practices & procedures; 1 course or 3 mos. exp. in public relations or customer service to include techniques for dealing with difficult people; 1 course or 3 mos. exp. in typing, keyboarding, data entry or word processing; 1 course or 3 mos. exp. in operation of personal computer. * Or equivalent of Minimum Qualifications for Employment noted above. Note: in the telecommunications section, within the Ohio Department of Public Safety, employees will automatically be reassigned to the Customer Services Assistant 2, 64432 classification after serving 6 months as a Customer Service Assistant 1, 64431. Job Skills: Customer Service

Created: 2025-09-27